3. Cancellation of an Event
Cancellation by UK Theatre
3.1 Whilst we will make every effort possible to run all Events, we reserve the right to cancel, postpone or relocate an Event at our entire discretion. We also reserve the right to refuse or cancel your individual attendance at an Event.
3.2 In the event of the cancellation, postponement or relocation of an Event or a Booking by us, we will notify you of such cancellation, postponement or relocation via the telephone number, email address and/or postal address provided to us during the Booking process and will inform you of the date, time and location of any rearranged Event (if applicable) and/or how to claim a refund (if you are eligible).
3.3 Unless indicated otherwise by us, if an Event is cancelled, postponed or relocated, you will be offered (subject to availability) to attend a rescheduled Event, the same Event at an alternative location or another Event up to the face value of the Booking price or, if you are unable to attend any of the former, a refund. UK Theatre will not be liable for any loss, claim, damage, or any incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arises out of or is in any way connected with an Event or Booking cancellation, postponement, relocation or other change. Without limiting the previous provision, travel expenses will not be reimbursed by UK Theatre.
3.4 Subject to clauses 3.1, 3.2 and 3.3 above, in respect of Bookings made prior to the date of the Event, you shall be entitled to a refund up to the face value of the Booking price plus the relevant booking fee. If an Event takes place over several days and only part of the Event is cancelled or postponed, you will be entitled to a partial refund only corresponding to the day(s) cancelled or postponed. In order to claim your refund, please apply in writing to 32 Rose Street, London WC2E 9ET within fourteen (14) days from the date of cancellation or postponement of the Event enclosing your Confirmation, tickets (if applicable) and delegate pack (if applicable).
Cancellation by you
3.5 Cancellation by you will only be valid if communicated to UK Theatre in writing by email to events@soltukt.co.uk.
3.6 Subject to the provisions of paragraph 3.7 below, if agreed in advance in writing by UK Theatre, you shall be entitled to transfer your Booking to another individual if they are eligible to receive the same rate as you. Your written notice of such proposed transfer must include the name of the individual and the organisation to which they belong (if any). For the avoidance of doubt, the transferee shall be subject to these Booking Terms. We cannot guarantee that the transferee’s details will be included in any Event literature (e.g. delegate list in the delegate pack).
3.7 Please note that, where you cancel an Event, different cancellation policies apply as specified below depending upon the Event you wish to cancel:
Events:
A. Half, one and two day courses, seminars and workshops
B. Conferences, UK Theatre AGM, Annual Review and Lunch and UK Theatre Awards
C. IOSH Managing Safely
D. Essentials of Marketing and Effective Management in the Arts residential courses
A. Cancellation policy for half and one day courses, seminars and workshops only:
• Where ten working days’ notice or more is given before the Event start date, a full refund will be offered.
• Where less than ten working days’ notice is provided before the Event start date, full fees will be due to UK Theatre and will be held on credit for use towards a future Event. No refund will be issued.
• When funds are agreed by UK Theatre to be held on credit, they will be available to use for one year starting from the date of cancellation and after such period any credit will cease to be available to you. To use held funds, this must be mentioned at the time of booking and cannot be added after the booking has been made.
B. Cancellation policy for:
- Conferences
- UK Theatre AGM, Annual Review and Lunch
- UK Theatre Awards
• Where five working days’ notice or more is given before the Event start date, a full refund will be offered.
• No credit/transfer or refund will be given should you cancel and give less than 5 working days’ notice before the Event start date and full fees will still be due.
C. Cancellation policy for IOSH Managing Safely only:
• Where ten working days’ notice or more is given before the Event start date, a full refund will be offered.
• Where less than ten working days’ notice is provided before the Event start date, full fees will be due and will be held on credit which can only be used towards a future booking onto a IOSH Managing Safely course. No refund will be issued.
• When funds are agreed by UK Theatre to be held on credit, they will be available to use for one year starting from the date of cancellation and after such period any credit will cease to be available to you. To use held funds, this must be mentioned at the time of booking and cannot be added after the booking has been made.
D. Cancellation policy for:
- Effective Management in the Arts
- Essentials of Marketing
• It is a condition of entry to the course that you confirm that you are able to attend for the full duration of the course.
• Where 21 working days’ notice or more is given before the Event start date, a full refund will be offered.
• Where between ten working days’ notice and 20 working days’ notice is given before the Event start date, a refund of 50% of the full fees will be offered.
• Where less than ten working days is provided before the Event start date, full fees will be due from you to UK Theatre. No refund will be issued and we cannot hold this money on credit.
• Registrations may be transferred to another colleagues name for Effective Management in the Arts up to 5 working days before the Event.
• Bookings cannot be transferred to another name for Essentials of Marketing due to the application process.