Café Bar & Events Manager

Summary

The Café Bar & Events Manager oversees the management and growth of our events and hospitality business. With consideration for welcome and engagement, you will work with the Welcome Team to deliver exceptional service for the theatre’s customers, working closely with the Front of House Manager on training & management of the staff team. You will also work closely with the Executive Director, Finance Director and Head of Commercial & Operations to develop the food & beverage offer with the aim of maximising profits and ensure robust stock management A key focus of the role will be the proactive development of the hires and events business, identifying new opportunities, offers and clients. You will meet with clients, liaise with staff teams across the organisation to organise space use and costings, and coordinate the delivery of events to the highest standards.

More Details

Key responsibilities

 

Café Bar

  • Manage the day-to-day operations Café Bar and kitchen to the highest standards and manage any issues that might arise during the daily service operations
  • Liaise with suppliers to ensure best price, quality and delivery schedules
  • Liaise with customers regarding bookings and deal with complaints
  • Lead the design and update of food and beverage menus, ensuring accurate costing and appropriate pricing strategies to meet the needs of audiences while optimising time and potential income generation
  • Oversee the selling of alcohol in line with the Company’s alcohol policy and ensuring effective compliance with the Company’s license as DPS
  • Oversee and ensure a five-star Food Standards Agency Hygiene rating and all Health & Safety and Environmental Health requirements, standards and procedures are fulfilled

 

Events & Hires

  • Build on and develop the event and hires business plan, proactively promoting the theatre’s hire services to both new and existing clients
  • Successfully plan and execute both internal and external events, including corporate hires, performance hires, internal meetings and private bookings
  • Set and achieve ambitious income targets for the events and hires business
  • With the FOH Manager, promote, plan, organise and deliver all functions and events, and liaise with all necessary departments regarding costings and invoicing for functions, both internal and external

 

Staffing

  • With the FOH Manager, oversee the recruitment and management of café bar staffing
  • With the FOH Manager, plan and communicate the weekly Welcome Team rotas to meet business needs, and plan staffing costs
  • Lead the induction, training and management of café bar staff
  • Lead by example and set high standards for customer service, ensuring effective communication and nurturing an environment with an emphasis on motivation, teamwork and accountability for area and service levels
  • Act as Duty Manager as required

 

Finance & Administration

  • Work with the FOH Manager and Head of Commercial & Operations to set targets, KPIs and procedures to meet the commercial ambitions of the company
  • Work with the Marketing team and Head of Commercial & Operations to develop marketing initiatives and business development strategies for Café Bar and Events
  • Manage the ordering, recording and stock control of food and beverage stock in line with company procedures, and complete monthly stock
  • Implement cost control measures to ensure targets for GP percentages are achieved, and provide regular reports on sales, productivity and trends
  • Assist with annual budgetary and forecasting procedures and provide reports for monthly review

 

 

Person Specification

Essential

  • A successful track record of food and beverage management
  • Experience in function and conference management, e.g. meetings, corporate dinners, conferences, weddings, drinks receptions
  • Experience of negotiating with suppliers, organisations
  • Excellent customer service skills, a drive for genuine customer engagement and impeccable attention to detail
  • Leadership skills, and experience managing and motivating a team, developing staff skills and managing performance
  • Excellent financial and commercial acumen, experience of managing budgets, and confidence analysing data to produce reports
  • Ability to set objectives and focus on results
  • Problem solver, with a creative flair and a willingness to go the extra mile to deliver customer service
  • Excellent communication, administrative and organisational skills, including good time management
  • IT skills, including Word and Excel, and experience working with EPOS systems
  • Sound knowledge of Hygiene, Health & Safety standards and legislation
  • Flexibility in relation to duties and working hours, which will include evenings and weekends

 

Desirable

  • Experience of working in Catering/Events in the cultural sector, e.g. theatre, visitor attraction, leisure, stadium, heritage site or museum
  • Hold a formal Catering or Hospitality Management qualification
  • CIEH Certificate of Food Hygiene (training available)
  • Personal Licence Holder (training available)
  • Health & Safety certification (training available)
  • First Aid certification (training available)
  • Experience of cellar management

 

Organisation

Northern Stage

Location Type

Specific location

Salary Type

Salaried

Salary (Exact)

£30,000-£32,000

Closing Date

30/05/2024

Contract Type

Permanent, Full Time

Job Type

Box Office, Front of House & Hospitality

Link to application details

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