Customer Experience Team Member

Summary

As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

More Details

Customer Experience Team Member

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.

The Phoenix Theatre is one of the most beautiful theatres the West End has to offer, with its unique character and a rich history dating back to 1930. We are currently playing host to Stranger Things: The First Shadow, an exciting new play set in within the world and mythology of Stranger Things. It features an original story by Kate TrefyThe Duffer Brothers and Jack Thorne, with direction from Stephen Daldry and produced by Netflix and Sonia Friedman Productions.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.  You do need to be aged 18+ for this position.

We offer the following benefits for our Customer Experience Team Members:

  • myStrength Mental Wellbeing App
  • WeCare Support Services
  • Theatre Tickets (Subject to Availability)
  • ATG Theatre Card
  • Staff Discounts
  • Pension
  • Access to ToothFairy – Dental access and guidance from home

Interested? Please click on the link to view our full job description.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 

Organisation

ATG Entertainment

Location Type

Remote

Salary Type

Hourly paid

Hourly Rate

11.85/11.62 depending on contract choice

Closing Date

31/05/2024

Contract Type

Permanent, Part Time

Job Type

Box Office, Front of House & Hospitality

Link to application details

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