Customer Insight and Ticketing Lead

Role Summary

We are looking for someone to take ownership of our ticketing and other customer data systems, ensure they are used as effectively as possible and that data insights are integral to our planning and customer communications. The role includes: – Managing and configuring the ticketing system – Managing data capture and compliance – Integrating and/or exporting data to third parties and other systems – Managing the relationship with system providers and exploiting upgrades – Working across teams to identify internal and external data needs and reporting – Maintaining a data inventory and ensuring customer-related data is held correctly – Working across teams to contribute to campaign planning by using data insights – Provide reports for revenue, membership, donations, sales, participation and other requirements – Present data, analysis and insight with recommendations as required

Job Specification

The successful applicant will have experience working with ticketing and customer relationship systems (preferably Spektrix), and will be confident in analysing customer and sales data. Previous experience in a cultural or visitor venue is highly preferable as well as a proactive and inquisitive attitude, a collaborative working style, and the ability to communicate clearly with others. We are open to discussing flexible and hybrid working arrangements.


Octagon Theatre Bolton

Location Type

Specific location

Salary Type


Salary (Exact)


Closing Date


Contract Type


Job Type

Marketing & Digital

Link to application details

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