Shakespeare’s Globe is currently seeking a Digital Manager to join our Digital and Data department on a full time, permanent basis.
The role: The Digital Manager leads the management of the Globe’s digital platforms including our website, our video-on-demand platform (Globe Player) and our online shop. They line manage the Digital Officer and the Tessitura Officer. Working closely with the Head of Digital and Data, they will support the continued innovation of our digital ecosystem in line with our Digital strategy and ambitions, whilst ensuring our existing systems allow the organisation to deliver against ambitious revenue and audience targets. They will also oversee the management of our CRM system, ensuring it is effectively utilised across the organisation. This is a full-time post but we are happy to discuss flexible working options. This role is based on site at Shakespeare’s Globe with the opportunity to work remotely one to two days a week. The skills: We are looking for someone with strong experience of running complex websites and of project managing the development of digital products. They will champion a customer-centric approach to digital optimization and optimization and understand how to utilise data to deliver meaningful change. They will also have experience supporting and motivating a team as well as managing relationships with external partners and suppliers. The team: The Audiences directorate includes the Digital and Data team as well as Marketing, Press/PR, Ticketing and Sales, Retail and Audience and Visitor Operations. The Digital and Data team is responsible for the Globe’s digital products, our strategic use of audience and visitor data; and our approach to integrated customer journeys across all touchpoints. Alongside the rest of the Audiences directorate, we champion an audience-first approach across the organisation and work to build customer loyalty whilst diversifying our live and digital audiences.
Permanent, Full Time
Marketing & Digital
Link to application details
Customer Experience Supervisor
Deputy Head of Ticketing and Sales