Front of House Supervisor

We are looking to recruit Front of House Supervisors to assist and support the Duty Manager in the efficient and effective delivery of the front of house operation. They will ensure that the site is clean and well-maintained, and provides a safe and welcoming environment for our audience, staff and visitors.

Supervising a team of Visitor Services Assistants (Front of House),
and working closely with all front of house teams, they will ensure
the highest levels of customer service and presentation whilst
maximising sales and profitability.
• Being a highly presentable, visible and accessible supervisory presence
during opening hours and representing the company with diplomacy,
discretion and courtesy at all times.
• Being a responsible supervisor for the front of house team, who can be
called upon to cover Duty Management tasks if required. This could include
ensuring smooth evacuations of public and staff, giving clearance at the
start of productions and responding to escalated customer complaints.
• Assisting with training and development of the seasonal team to ensure
that the highest level of customer service is delivered and health and safety
requirements are met.

21/03/2025