Head of Building Operations

Our purpose at English National Ballet is to bring world-class ballet to as many people as possible, wherever they are and whatever their means; we break down social barriers to bring dance to different communities and people of all ages. As Head of Building Operations you will join a multi-cultural community, where you can contribute your talent and skills to support our purpose; we will provide you with the tools to thrive in a modern workplace where you will have the opportunity to develop and broaden your knowledge and skills. We foster a culture of continuous improvement, and we want to see you grow in your role. Joining the Building Operations team, you will look after logistics for the day-to-day activities at our home, the Mulryan Centre for Dance. Alongside the building’s regular activities, we also host a huge range of events and hires, including a show for last year’s London Fashion Week, rehearsals for many west-end shows, award ceremony rehearsals, product launches and filming.

About the role

As the Head of Building Operations you will focus on:

• The effective day-to-day management and running of ENB’s facilities at the Mulryan Centre for Dance. Leading the proactive and successful delivery of a welcoming, secure, efficient, clean, safe and comfortable environment for all users of the facilities, ensuring ENB delivers a high level of satisfaction and customer service to staff, clients and the public.
• Managing the building’s operating needs, working within an allocated budget, ensuring the facilities are optimised, use of the building is well coordinated, in good repair and maintenance.
• Supporting the strategic use of the facilities for sector support and leading on the delivery of regular and planned preventative maintenance, and project-managing any building capital projects.
• Stakeholder and relationship management with external suppliers through strategic contract management, and liaising with our freeholder, Ballymore Group.
• Leading and developing a small, specialized team, working collaboratively with all team members across the department.
• Supporting the Chief Operating Officer with ENB’s annual business planning process, including producing an annual business plan for building management within an affordable budget.
• Leading ENB’s environmental responsibility strategy.

Your main responsibilities as Head of Building Operations:

• Ensure that building security is managed and planned for at all times.
• Lead on the implementation of large and complex hires and oversee day-to-day hire logistics.
• Ensure optimum performance of the building through managing contracts to strategic aims, warranty management, pro-active improvements and managing the repair and maintenance programme.
• Project manage any building-related capital projects, including managing responsibility for capital repairs and maintenance, and troubleshooting any remaining MCD building project snags.
• Ensure compliance with all building and safety codes and legislation, insurance requirements, and user requirements (for example, safeguarding and access).
• Drive the provision of a safe working environment, working to develop and maintain a culture of safe working at the Mulryan Centre for Dance, adhering to the Company’s Health and Safety policies at all times.
• Lead on ENB’s environmental responsibility strategy.
• Produce an annual business plan for building management within an affordable budget, resulting in medium/long-term sustainability of building operations.
• Ensure the Building Operations team operate proactively, collaboratively and effectively to deliver a consistent and high-quality service to stakeholders.
• Build a positive culture to have a sustainable, fun and hardworking team of positive and friendly ambassadors for ENB.
• Lead, develop and manage direct reports, ensuring a high standard of work output, professional behaviour and resource management, planning and delivering appropriate levels of training for the team’s learning and development.
• Manage relevant teams to support optimum building operations, and work in partnership with other team heads to enable optimum use of the building.
• Proactively seek to improve processes, educate and support stakeholders, and increase efficiencies so that the building operations teams can create capacity to support the organisation’s strategic priorities.
• Remain up-to-date about best practice and current developments relevant to the role and the sector.
• Uphold the ENB values and principles of Equality, Diversity and Inclusion, respect, and dignity at work in all aspects of the role.

Key Selection Criteria

As the Head of Building Operations you will need to demonstrate that you have:

• Knowledge and understanding of the operational workings of performing arts organisations and the practical requirements for the successful delivery of productions, ideally within the creative industries.
• Experience of managing building operations, facilities management and related responsibilities.
• Knowledge and understanding of building maintenance, health and safety, and building operations legislation, including for a multi-purpose venue.
• Strong project planning skills and the ability to assess workload and capacity for self and team to manage deadlines in line with the schedule.
• Experience of managing and working with multi-disciplinary teams and dealing with a diverse range of staff and client demands.
• Experience of team management and ability to support team development and coaching, feedback reviews, supervision of allocation of duties and rota management, creating an environment where team members can thrive.

We are committed to building a diverse and inclusive workforce where staff of all backgrounds can thrive and grow. We would particularly like to hear from black and global majority applicants and from applicants living with a disability or a long-term health condition, both groups which are currently underrepresented in our organisation. As a Disability Confident Committed employer, we guarantee to offer an interview to applicants with disability or a long-term health condition who meet the key selection criteria.

We actively seek to mitigate bias in our screening methods to ensure a fair and inclusive selection process. For this reason, we request that you submit a completed application form and respond fully to each of the key selection criteria, as your application will be evaluated on this basis.

Please contact us if you need to request any reasonable adjustments to attend the recruitment process or if you need an alternative application format, on hr_recruitment@ballet.org.uk.

 

We reserve the right to close this vacancy early, if we receive sufficient suitable applications.

10/09/2024