Visitor Services Assistant: Front of House

We are looking for enthusiastic and friendly team players to help facilitate the smooth running of our summer theatre season. The Visitor Services Assistants (Front of House) are responsible for providing knowledgeable, efficient, friendly and professional customer service to all visitors. You will ensure the safety and security of all visitors.

Front of House
• Delivering an excellent standard of service to ensure that a positive and
warm welcome is given to all customers;
• Assisting customers to their seats and around the site, as necessary;
• Dealing with all customer problems, comments and queries in an appropriate
and efficient manner in line with company policy, escalating as necessary; • Assisting the Visitor Services Supervisor to ensure that the site is fully
prepared and stocked for the punctual opening of the site, including
sweeping and light cleaning of external areas, furniture and seating;
• Selling programmes, merchandise and ice cream, proactively up-selling
products to generating ancillary income in order to exceed targets;
• Understanding and implementing the late-comers policy;
• Checking/scanning tickets prior to the start of all ticketed events;
• Carrying out security checks as instructed by the Duty Manager;
• Preparing the site for the opening of the season and close down the site for
the Winter;
• Any other duties as reasonably requested by the Visitor Services
Management.
Health & Safety and Security
• Maintaining a safe and secure working environment at all times, liaising
with the Visitor Services Management to ensure any hazards are reported,
minimised and managed appropriately;
• Ensuring all accidents are reported to the Visitor Services Management
Team;
• Maintaining a thorough knowledge of safety and emergency procedures;
• Assisting with security checks, including customer bag checks;
• Supervising the audience during a performance;
• Ensuring all pre-opening checks are completed prior to public admittance,
promptly raising any concerns with the Duty Manager.

21/03/2025