Welcome Team Duty Manager

Role Summary

Nottingham Playhouse, one of the country’s leading producing theatres, is seeking confident, friendly, customer-focused people from all communities in our city, to deliver duty management shifts for performances and other events. Nottingham Playhouse welcomes over 120,000 visitors to our theatre every year and it’s our Welcome Team members that make sure all our audience members and other visitors have an enjoyable and memorable experience. As a Welcome Team Duty Manager, you will provide a warm welcome and an outstanding customer experience to our users. You will also be managing the Welcome Team performance staff to deliver excellent customer care and ensuring a comfortable and safe environment. We’ll provide training in Health and Safety, Customer Service, Disability Awareness and Security to ensure all our audience members and visitors have a wonderful experience during their visit. If you love helping, talking to people and making them smile, we’d love to hear from you.

Job Specification

The Welcome Team Duty Manager positions are offered as a fixed-term (30 October 2023 – 14 January 2024) zero-hours contract within a monthly rota. Shifts are a minimum 3½ hours. As our performances and other events take place throughout the week, you’ll need to have good available for evenings and weekends and availability for weekday daytimes would be an advantage. Nottingham Playhouse is committed to a policy of diversity and inclusion, creating a workforce representative of the diverse communities we work with. Our workforce is currently under representative of certain communities and we are taking positive action for equal opportunities through the recruitment process. We actively encourage applications from the Global Ethnic Majority and Disabled people. Nottingham Playhouse is part of the Parents in Performing Arts (PIPA) campaign and welcomes proposals for flexible working around caring responsibilities and anyone looking for a positive work/life balance. We are also a Disability Confident employer, recruiting and supporting disabled people in the workplace. For more information and details on how to apply, please visit our website: https://nottinghamplayhouse.co.uk/job/welcome-team-duty-manager-sep-2023/ We would like to help you to fully participate in the application process. If you would like the Application Pack in an alternative format, support in completing your application, or you would like an alternative way to make your application, please contact us to discuss a suitable format. The closing date for applications is Monday 2 October 2023 at 12noon.


Nottingham Playhouse

Location Type

Specific location

Salary Type

Hourly paid

Hourly Rate

10.82 per hour

Closing Date


Contract Type

Fixed Term, Part Time

Job Type

Box Office, Front of House & Hospitality

Link to application details


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