Apollo Victoria Theatre, London
The Apollo Victoria is one of ATG’s fuel venues. Welcoming over 70,000 visitors in 2019 so far, our customers are at the forefront of our business, and ultimately the experience we offer them determines our success. In recent years we have taken huge strides in improving FOH spaces, food and beverage offering, team member training, and retail concepts. We believe we should be providing every customer with an exceptional experience, so with these improvements and a dedicated team, we are always aiming for excellence. Our Senior Assistant team are integral to achieving this and we are looking for a new member to join us.
Our Senior Assistants will work with the Customer Experience Management team to lead the venue’s Front of House operation; focussing on premium customer service, team management and engagement, and the quality control of our retail concepts. We are looking for a candidate who thrives in a fast paced environment, enjoys engaging with people, and has an eye for detail. This role offers a great opportunity to learn about venue operations and provides an insight into venue management. You will be managing our Front of House team and problem solving on a daily basis, whilst working alongside other departments to ensure we are a safe and welcoming place for our staff and customers alike.
Collaborative : Ambitious : Smart : Passionate
Ensure the Front of House operation is running efficiently and meets the highest standards, whilst being fully compliant with Health and Safety, Licencing, and Food Hygiene Rules and Regulations. Motivating and engaging the Front of House team; managing for high performance and promoting a strong, positive teamwork ethic.
Ensure all sales opportunities are maximised and work with the CEM team to achieve targets in areas such as Spend Per Head and Mystery Shops. To work flexibly and creatively in order to effectively problem solve. Constantly assess the standard of service and experience being delivered on the floor, foreseeing potential issues and finding solutions to minimise negative customer interactions or operational difficulties.
Monitor and track staff performance; ensure rota is full and smartly staffed on a daily basis, track holiday and sickness, identify training needs for staff. Ensure processes are adhered to with regards to stock management, cash handling, and nightly cash reconciliations.
Be the face of our venue; welcoming team members and customers, promoting a culture of inclusiveness and excellence. Inspire and engage the team in striving for consistent and exceptional customer service; offering positive and constructive feedback on the floor, and being an example of excellence through your own customer and team interactions.
• Able to work on own initiative and as a part of a team.
• Positive and motivated outlook. Interest in a career in theatre management.
• Ability to motivate and inspire a team.
• Leadership potential.
• Previous Supervisory Experience
• Personal Licence Holder
• Competent with IT systems including but not limited to; Apple hardware, Microsoft Windows software, Zonal.
Click on the link below to apply online and for more information.
ATG is an equal opportunities employer