Job Vacancies

Job Vacancies

UK Theatre Organisation, Partner, Concert Hall Affiliate, and Professional Plus Members can advertise vacancies on the UK Theatre website free of charge. 

We welcome vacancies which adhere to recruitment recommendations and good practice. Please see the following guidelines on this: the Arts Council Culture Change Toolkit and the Equality and Human Rights Commission's guidance.

If you have any questions about any of these vacancies, or about applying for jobs in theatre, please contact Renu Mehto on or 020 7557 6700.

To Post a Vacancy

If you are a member (excl. Professional members), to post your vacancy :

  • Log in to the Members' Area 
  • Click on 'Add New Record', complete details and click 'Save'
  • If you have any difficulties with this, please email some brief wording and a link to your vacancy details to and we will post the vacancy for you.
  • Please note, if you are a Professional member and you would like to post a job ad, there will be a fee of £75 + VAT. All other membership categories can advertise free of charge.
  • If you are a Partner member, please email us with the details of your vacancy and we will post it on your behalf.

If you are not a member of UK Theatre or are a Professional Member:

  • You can advertise a vacancy for just £75 + VAT
  • Contact us at or on 020 7557 6700 to arrange this. 

Customer Service Account Handler

Date Added
20 June 2019
White light
Dependent on experience
Job Specification
Account Handlers are responsible for the handling of technical customer enquiries, orders, and accounts on a day-to-day basis. Customer Service Account Handlers are directly responsible for generating income in line with departmental budgets and goals. The team is expected to work together (and with the wider organisation) to generate profit, repeat custom and new business. 
Key Duties and Responsibilities: 
As part of the team, you will… 
• Manage incoming technical sales enquiries 
• Liaise with customers, clients and colleagues in a helpful and courteous manner 
• Prepare quotations, confirmations, pick lists, purchase orders, stock requests and invoices 
• Coordinate the booking and availability of products for hire/sale via WL’s asset management system 
• Keep all WL systems and information up to date in an accurate and timely manner 
• Handle the delivery of orders in collaboration with WL’s operational warehouse teams 
• Ensure that all company processes and procedures are adhered to at all times 
• Handle any after sales or quality issues should they arise 
• Continually learn about the company’s current activities, products, systems, processes and technical expertise in 
  order to deal effectively with customers 
• Work to generate profit in line with departmental targets and budgets 
• Work to generate repeat business from the existing client base 
Technical Skills 
• Previous experience within a sales role 
• Previous experience of quotation preparation, pricing and cost management 
• Capable financial acumen 
• Previous experience of order delivery coordination within a warehouse based rental and/or retail environment 
• Proven IT skills including the use of Microsoft Office (Outlook, Word, Excel), CRM, and order booking/ sales 
• Technical knowledge of entertainment technology products and solutions 
Personal Competencies and Behaviours 
• Appropriate personal presentation with a confident, courteous, and friendly manner 
• A determined and fastidious drive to follow all sales opportunities and tasks through to completion 
• Exemplary attention to detail and accuracy 
• Deadline conscious and highly organised with the ability to prioritise and multi-task 
• Excellent time management and planning skills 
• Process driven with the ability to recognise where and when to adapt 
• Ability to interact effectively, relate to others, and work as a member of a team 
• Willing and flexible approach with the ability to work on own initiative 
• Maintain WL confidentiality at all times 
• An awareness of health and safety policies, risk assessments and proactivity in implementing them 
• To carry out your duties/responsibilities in a manner that reflects the Core Values of White Light at all times 
Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work. 
Application Details
To apply, please email your CV and covering letter with salary expectations to
Closing Date
12 July 2019
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Get in touch

32 Rose Street
Covent Garden

+44 (0)20 7557 6700

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"UK Theatre" is the operating name of UK Theatre Association, a company limited by guarantee registered in England and Wales, whose registered office is at 32 Rose Street, London, WC2E 9ET, Company No 323204.