A great theatre needs great people. We can only thrive by having the right team on board in a fast-paced, constantly changing, creative workplace.
Presenting the best in musical theatre, ballet and opera, dance, drama, comedy and pantomime, we work successfully with some of the world’s biggest international producers. With our resident partners Birmingham Royal Ballet and DanceXchange; with collaborators such as Welsh National Opera and Sadler’s Wells; and with names like Cameron Mackintosh, the Royal Shakespeare Company, Qdos Pantomimes, and the National Theatre, dull moments don’t get a look in.
We are managed by a voluntary board of Trustees as an independent charity, delivering our exciting programme of Hippodrome Projects, from transformational learning to fabulous festivals. In our main auditorium or Patrick Studio, in our conference spaces or restaurant, and in schools and communities, we make sure that everyone is welcome, we settle for nothing but the best and we bring flair to everything we do.
About the Role
You will lead and manage the day to day catering operation of the theatre, ensuring sales are maximised and that the customer experience is always of the highest standard. You will make sure your team are inspired to provide a welcoming, efficient, knowledgeable and friendly service. Your remit will cover foyers, restaurant, conference and events and Green Room. Important will be the ability to coordinate resources to guarantee a seamless guest experience. You will set standards, ensure processes are adhered to and coach staff to deliver high quality customer service as well as ensure they are results orientated and sales focused.
You must have extensive customer service experience at manager level working within a large hotel, conference centre or arts organisation. You must be able to handle complex customer issues effectively too. Excellent at mentoring and training others you will have good communication skills and an eye for detail. This role requires a clear DBS check.
To come and play your part with us please visit our website via the link and apply online.
At Birmingham Hippodrome we are committed to providing equal opportunities for everyone.