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Production Administrator - Ticketing and Post Awards Celebration

Date Added
25 November 2021
Society of London Theatre
£30k pro rata
Job Specification
Contract: For 10 weeks: 7 February – 15 April 2022 
(including 9 &10 April) 
Salary: £30K pro rata (dependant on experience) 
Line Manager: General Manager 
Department: Production 
The Society of London Theatre (SOLT) manages the Olivier Awards with MasterCard. The 
ceremony will take place at the Royal Albert Hall on Sunday 10 April 2022. 
This role will be predominantly based in central London with the majority of hours being 
desk-based work at a computer in an office. There may be an opportunity for flexible/remote 
working (from home or other locations) for some of the time and will be negotiated. Usual 
hours will be 10am until 6pm weekdays. Some evening and weekend work may be required 
as necessary as the event approaches. 
General Administration 
• To support the work of the Executive Producer, General Manager and the Production 
Team across a range of tasks. 
• To act as an ambassador for SOLT and the Olivier Awards with MasterCard. 
• Any other reasonable duties required to ensure the smooth running of the Production 
• To organise meetings, create agendas and circulate action points. 
• To oversee the ticketing of the Olivier Awards 2022 
• Manage the Olivier Awards ticketing email account and respond to all queries 
• Work with the Executive Producer to allocate all seats including VIP’s, SOLT 
members, nominees and presenters. 
• To assist in the design and information included on all ticket wallets and passes for 
• To ensure the Royal Albert Hall send the correct allocation of tickets 
• To manage the Survey Monkey ticket request forms for Members, Non-Members, 
Nominees etc. 
• To manage the Ticketing Master spreadsheet 
• To check the auditorium during the production weekend and ensure the correct 
seating is in place (restricted view seats etc.) 
• To ensure all tickets are distributed with the correct information and appropriate 
passes in a timely manner. 
• To troubleshoot any ticketing issues on the day including guests arriving without 
tickets and/or duplicates etc. 
Post Awards Celebration at the Natural History Museum 
• Organise all recce meetings at the Natural History Museum, take notes and distribute 
action points 
• Work with the Executive Producer on the budget 
• Liaise with the caterers and book in a tasting 
• Book a band and/or DJ for all appropriate spaces 
• To liaise with the production company (White Light) for lighting and sound 
• Ensure all insurance and contractual elements with the NHM are managed 
• Ensure all sponsor and partner elements are delivered seamlessly 
• To be at the Natural History Museum in person to ensure set up and be the main 
liaison with the Natural History Museum staff. 
• To assist with the lifting and moving of stock, set and display pieces between venues 
as necessary 
• An acute attention to detail 
• A calm and patient attitude 
• A minimum of one year’s experience of producing professional theatre or running 
• Dealing with people diplomatically and effectively 
• Confident user of all Microsoft programmes (especially Excel) 
• Office experience 
• Knowledge of current West End productions 
• Confident user Survey Monkey 
• An excellent communicator 
• The ability to see the ‘bigger picture’ 
• Warm and engaging personality with a proactive, self-motivated and flexible 
• Able to carry out work under pressure and maintain good humour and diplomacy 
• A sense of humour 
• Be able to show initiative and resilience when dealing with change 
• The ability to work as part of a team and support others 
• A positive outlook with a willingness to solve problems 
• Genuine interest in the arts and theatre 
• A willingness to work evenings and at weekends when necessary 
• Ticketing and or Box Office experience
Application Details
The first stage of the application process will be answering questions on the application 
The closing date for applications is 12noon on Thursday 16th December 2021. 
If you have any questions about the role, or have difficulty accessing or understanding the 
application form and would like some assistance, please email 
You may be invited to the second stage of the application process. This will be an interview 
Interviews will be held on Tuesday 11 January (2 – 6pm) or Wednesday 12 January (10 
– 1pm) at 32 Rose Street, London WC2E 9ET. 
SOLT is committed to a comprehensive policy of equal opportunities. We aim to create the 
conditions whereby people are treated solely on the basis of their merits, abilities and 
potential regardless of gender, ethnic or national origin, age, socio-economic background, 
disability, religious or political beliefs and affiliations, family circumstances, sexual orientation 
or other irrelevant distinction. 
Our Cultural Statement 
At SOLT and UK Theatre we run a Guardian Scheme and we work to our Cultural 
Statement. Please read the Cultural Statement: 
Closing Date
16 December 2021
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+44 (0)20 7557 6700

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"UK Theatre" is the operating name of UK Theatre Association, a company limited by guarantee registered in England and Wales, whose registered office is at 32 Rose Street, London, WC2E 9ET, Company No 323204.