£25,000-£28,000 per annum
Are you an experienced and ambitious Front of House leader? Can you motivate a team to deliver high standards, and a great welcome for our customers?
Theatre Royal Brighton is seeking a new Customer Experience Manager to lead our Front of House team and promote great service.
This iconic 215-year-old theatre welcomes 200,000 people a year through its doors. At the heart of the city we offer a varied programme of incredible shows and a full schedule of amazing creative learning activities delivered by a smart, ambitious, collaborative and passionate team. The venue hospitality offering is due to be transformed and will unlock the enormous potential of this amazing building.
As our new Customer Experience Manager you'll be responsible for the welcome we offer to our valued guests and the standards of service they receive during their visit, whether they're finding their seat or choosing a drink at one of our beautiful bars. We're looking for you to recognise untapped revenue generating opportunities and maximise our established revenue streams, while ensuring our customers enjoy their visit, and want to return!
Focussing on premium customer service, controlling costs, and maximising our food and beverage revenue, you will be responsible for leading and inspiring the Customer Experience Team to achieve our business targets.
Please download a copy of the job description for further details on the role. Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. A background in hospitality or food and beverage is an advantage.
The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Our stages are a platform for compelling stories – stories that are for all, by all, and of all. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Please use this link to apply: https://candidate.atg.co.uk/171559SOLT