Job Specification
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff who’d like to work in our exciting, fast-paced and interesting company.
We've welcomed thousands of people through our doors so far in 2022 and need your help to continue. Whether it’s a special birthday, a family’s first pantomime or just a night out with friends, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As a Customer Experience Supervisor you’ll help make this happen. Our Customer Experience team is the charismatic and welcoming face of the company and our Supervisors ensure everything runs smoothly on the night. Customers are at the heart of what we do in Glasgow Theatres and our Supervisors are responsible for creating the atmosphere for our customers and allowing them to have a truly magical visit to the theatre.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate, and ambitious team, working in our unique theatres with an ever-changing programme of events.
Due to the nature of our business, you must be available to work Fridays and Saturdays most weeks.
Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email recruitment@theambassadors.com for a confidential discussion.
Application Details
Please use the link below to apply.