Job Vacancies

Job Vacancies

Posting a Vacancy

Organisation, Partner, Concert Hall Affiliate, and Professional Plus members can advertise vacancies free of charge.           

  1. Scroll to the bottom of this page (whilst you are logged in to the website). 
  2. Click the red 'Add New Record' button underneath the directory. 
  3. Enter the job details and click 'Save'.
Your advert will be moderated by a member of our team and will 'go live' once approved.

If you experience difficulties posting your vacancy, please email some brief wording, the salary, closing date, and link for more information/how to apply to We will then post the vacancy for you. 

Non-members and Professional members can advertise a vacancy for £75 + VAT.  Email or call us on 020 7557 6700 to arrange this.  We welcome vacancies which adhere to recruitment recommendations and good practice. Please see the following guidelines on this: the Arts Council Culture Change Toolkit and the Equality and Human Rights Commission's guidance. 

CRM Manager

Date Added
30 June 2022
Royal Opera House
Covent Garden, London
c. £40,000 per annum
Job Specification
The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. The work of our Audiences and Media team focuses on growing the love, advocacy and demand for the art presented by the Royal Opera House and seeks to grow our audience-generated revenues. 
We are seeking to recruit a CRM Manager who will lead on, develop and implement a CRM email strategy to drive sales and engagement. The successful candidate will develop a customer centric and data-led CRM strategy as well as leading a small but dynamic CRM team in the implementation of the strategy at an operational level. They will also work to embed best practice in CRM strategy and foster a culture of success and creativity within the CRM team that will lead to increased collaboration across the wider Audiences and Media department, 
Our ideal candidate will be able to demonstrate: 
- Experience of planning and delivering strategic CRM campaigns as part of a wider CRM strategy 
- Knowledge of and exposure to working on customer communications with multiple objectives. In the ROH context, experience of ticketing and/or subscription campaigns would be highly regarded 
- Copywriting experience, especially for email and direct mail; a high standard of written and verbal English for all communications. 
- Experience using a modern Email Service Provider (knowledge of the ROH`s current system WordFly is preferred) 
- Proven experience in a people management role with the ability to motivate a small team to KPIs, through coaching, mentoring and regular 121s 
- A firm understanding of key metrics and the ability to translate data into meaningful insights for both technical and non-technical stakeholders. 
A working knowledge of SQL/Sequel would be highly advantageous.
Application Details
The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We welcome applications from those who are currently underrepresented in our workforce; in particular those who are ethnically diverse and/or disabled. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies. 
A full job description and guidance on how to apply can be found on the ROH careers page. If you have any access requirements for your application, please contact the ROH Recruitment Team on 
Closing date for applications: 8am, Monday 18th July 2022. 
Interviews will be held w/c 25th July 2022 
Applicants must have work authorisation for the UK 
No agencies please
Closing Date
18 July 2022
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