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General Manager (Immersive Experience)

Date Added
05 August 2022
Organisation
Selladoor Worldwide Limited
Location
London
Salary
£35,000 - £37,000
Job Specification
The Role 
 
The General Manager plays a primary role in the day to day running of all affiliate immersive attractions, general managed by Selladoor Worldwide. 
 
The General Manager will liaise with all attraction departments; Producers, Creatives, Casts, Technical Teams, F&B and Building Management. They are expected to take a lead on the running of the attractions, including finance, recruitment, contractual obligations, personnel management and the maintenance and implementation of necessary policies, in order to support the smooth running of the annual programme. 
 
They will join a team of three General Managers – sharing the leadership across projects and supporting each other’s work as necessary.  The GM team is supported by a Production Co-Ordinator and Office Administrator. 
 
They will be expected to take a management role in a variety of situations and dependent on the project, will be responsible for the oversight of staff including actors, crew, food and beverage and front of house/retail. 
 
Pre-Production 
 
Attend all Production Meetings, ensuring up to date knowledge of creative and practical elements of the attraction. 
Management of recruitment and contracting for event staff to include Experience staff (cast and crew), F&B staff, and Box Office staff, as required. 
Work closely with Executive Producer and creative team in development of experience operations. 
Organisation of casting for any actors, as required. 
Management of rehearsals including space, equipment, and scheduling where necessary 
Liaise with the Brand Manager, as required, for approvals and creative requirements. 
Attend all production and creative meetings. 
Work with the Producers to create production budgets, as required and assist with forecasting. 
Manage any travel and/or accommodation requirements for the Creative Team or related personnel. 
Work with the wider team to organise any press/launch/gala events. 
Maintain regular communication with the Production Manager (or equivalent) and the creative leadership, regarding productivity, budget management and schedule. 
 
Operation 
 
Work with the Operations Director to ensure building operations are responsible and in line with staff requirements. 
Oversight of the weekly schedule for Cast and Crew. 
Oversee the day to day running of game/interactive element of the attraction. 
First point of call for any staffing issues and/or production problems. 
Maintain working knowledge of the logistics of each attraction. 
Oversight of planning and implementation of any marketing projects. 
Work with the Operations Director or equivalent, to ensure that health and safety requirements are met in accordance with the Group’s policies and procedures. 
Ensure that all staff are registered to work on site and that Venue Safety Inductions and Fire Evacuation Training is given by the appropriate department. 
Work with the Event Manager, or equivalent, on any disciplinary situations that arise; seeking advice where appropriate, for all incidents requirement management involvement. 
Overall oversight of company welfare and requirements. 
Ensuring creative consistency is maintained and making confident, on-the-ground adjustments as necessary. 
Updating the creative team and the Executive Producer of any issues that need addressing and keeping a record of their progress 
Ensure that operations and experience information is communicated to the Event Manager, so that end of day reports can be compiled for the Directors and the Producer. 
Support Producers by providing information pertinent to International or expansion conversations 
Deputise for other GMs where necessary. 
 
Finance 
 
Management of any assigned pre-production or running budget, including approval of any spends within delegated budget. 
Continuous appraisal of running spends and regular reporting to the Executive Producer. 
Checking and approval of payroll and holidays, processed by the Company Manager or equivalent staff member. 
Primary liaison with attraction accountants on weekly payroll and petty cash. 
Delegate and oversee the management of departmental budgets, as appropriate. 
Sign off on all invoices related to the running of appropriate department. 
Liaise with the finance department on forthcoming large spends, negotiating payment plans, as necessary. 
Compliance & Policies 
 
Ensure that all data protection requirements are met in accordance with the Group’s policies, procedures and statutory requirements. 
Work with the Event Manager or equivalent, to create and implement a handbook detailing policies and processes for staff members. 
Work with the Company HR Manager, Event Manager or equivalent to ensure contractual policies are robust, maintained and enforced 
Relationships 
 
To attend Company Events, Previews, Press Nights and Performances as required. 
To be an enthusiastic advocate of Selladoor Worldwide and The Path Entertainment Group. 
Develop and maintain relationships with industry professionals for long term collaboration and partnership 
Enhance and promote the company nationally and internationally when attending conferences and events to ensure the company’s visibility and accessibility is maintained. 
The above is not a definitive list and the General Manager should expect to perform any other duties requested of the General Manager by the Producers in order to facilitate the expansion of the Business. 
 
Person Specification 
 
Management 
 
Proven experience of confidently managing multiple departments within an attraction or immersive setting. 
 
Experience of recruiting a variety of team members, including front of house and F&B staff. 
 
Capable of supporting a team; enabling them to work productively and effectively. 
 
Ability to confidently line-manage staff on the ground, delegating work where appropriate. 
 
Finance 
 
Proven experience of effectively managing multi-departmental budgets. 
 
Ability to create spending reports. 
 
Experience of managing payroll. 
 
Communication Skills 
 
The ability to tailor communications with clear oral and written skills. 
 
The ability to respect and take ownership of the client/service provider relationship; ensuring a mutually positive working relationship. 
 
Experience of operating alongside other departments to create a cohesive work environment 
 
Adaptability and Flexibility 
 
Can adapt work methods to meet changing conditions, new challenges or new information. 
 
Experience in building, cultivating and maintaining varied relationships with confidence and accomplished negotiating skills. 
 
Must be a skilled multi-tasker. 
 
Software 
 
Must be comfortable using Excel and Word 
 
Place of Work:                                Based between Selladoor office in Deptford and Central London attractions, as necessary. 
 
Hours of work:                                40 hours a week, including some weekends – Full time role 
 
Additional Hours:                            To be agreed in advance including attending meetings, rehearsals, conferences, seminars, overseas travel and show watches. 
 
Contract:                                          This is a full-time, permanent post. 
 
Salary:                                               £35,000 - £37,000, dependant on experience 
 
Annual Leave:                                   Paid annual leave of 20 days, plus 8 Bank holidays 
 
Probation:                                         Three months probationary period 
 
Notice Period:                                   Three months notice period is required 
 
Pension:                                            Company Pension Scheme available, upon successful completion of probation period 
 
 
 
About Selladoor Worldwide 
 
Selladoor Worldwide are a renowned UK Theatre Producer and General Management provider, founded in 2009. Selladoor Worldwide have produced iconic touring productions, in addition to West End runs and international touring covering 4 continents. 
 
Selladoor provide General Management provision toThe Path Entertainment Group’sinteractive experienceMonopoly: Lifesizedin collaboration with HASBRO.Monopoly: Lifesizedis based on Tottenham Court Road and has three boards, two bars, a restaurant and retail outlet. Selladoor play a vital role in the operation of the attraction. 
 
The General Manager joins us as our relationship withThe Path Entertainment Groupexpands with a number of exciting adaptations of TV, film and, gaming franchises moving into pre-production phases. 
 
We are seeking an exceptional General Manager who will join the business to provide a first class General Management service to our colleagues; current and future. 
 
Application Details
How to Apply 
 
To apply for the position, please submit a complete application form and send to Rachel Davies, Office & Production Administrator at rachel.davies@selladoor.com 
 
Closing Date for applications 
 
Tuesday 23rd August 2022 - at midday 
 
First interview               
 
Friday 26thAugust 2022 
 
Second Interview 
 
TBC 
Closing Date
23 August 2022
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