Job Vacancies

Job Vacancies

Posting a Vacancy

Organisation, Partner, Concert Hall Affiliate, and Professional Plus members can advertise vacancies free of charge.           

  1. Scroll to the bottom of this page (whilst you are logged in to the website). 
  2. Click the red 'Add New Record' button underneath the directory. 
  3. Enter the job details and click 'Save'.
Your advert will be moderated by a member of our team and will 'go live' once approved.

If you experience difficulties posting your vacancy, please email some brief wording, the salary, closing date, and link for more information/how to apply to ukt@soltukt.co.uk. We will then post the vacancy for you. 

Non-members and Professional members can advertise a vacancy for £75 + VAT.  Email ukt@soltukt.co.uk or call us on 020 7557 6700 to arrange this.  We welcome vacancies which adhere to recruitment recommendations and good practice. Please see the following guidelines on this: the Arts Council Culture Change Toolkit and the Equality and Human Rights Commission's guidance. 

Customer Experience Team Member

Date Added
05 August 2022
Organisation
Lyceum Theatre
Location
London
Salary
£9.86/10.05 per hour
Job Specification
The Ambassador Theatre Group (ATG) is the global leader in live theatre. We own and operate close to 50 venues in the UK and US, we’re an internationally award-winning producer, and a market leading theatre ticketing business. 
 
Every night our theatres welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first theatre outing, you know every visit is special. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again. 
 
What makes us different? We believe the show isn’t enough. An amazing visit to the theatre is about the whole experience, from purchasing your ticket to your drinks in the interval to telling your friends about it afterwards! 
 
We are dedicated to delivering the best customer experience possible through innovation, making the experience of visiting an ATG theatre better than any other. From our digital ordering service, delivering drinks and snacks directly to your seat, to the premium service in our bars and Ambassador Lounges, which offer only the best quality wine, spirits and confectionary, our focus in on making sure every customer has a fantastic time. 
 
As part of our Customer Experience Team you’ll make those fantastic experiences happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service whether you’re welcoming audiences or working behind the bar. You’ll ensure we meet our financial targets by selling products and packages on the night and by making sure customers want to return. 
 
So, if you’re looking for an enjoyable and flexible role at the heart of the theatre industry, this role could be for you. Full of variety, it’s both fun and challenging. You’ll take responsibility for a wide range of tasks as part of an ambitious team who are just as passionate about theatre as you are, working in our unique theatre with an ever-changing programme of events. 
 
What are we looking for? 
 
A great candidate for this job will: 
 
Have a great work ethic and care about quality 
Be observant and focussed on the customer 
Relate well to others 
Communicate effectively 
Be proactive, decisive and get things done 
Think creatively 
Have ambition and drive 
Have a flair for sales 
Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html 
 
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position. 
 
PLEASE NOTE: Candidates invited to interview will be asked to attend an assessment event on Monday 22nd August. 
Application Details
Please use this link to apply: https://candidate.atg.co.uk/180155SOLT 
 
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 
 
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. 
 
If you’d like to discuss accessibility prior to applying, please email recruitment@theambassadors.com for a confidential discussion.
Closing Date
18 August 2022
This text will be hidden in the css

Get in touch

32 Rose Street
Covent Garden
London
WC2E 9ET

+44 (0)20 7557 6700

  • Ecclesiastical
  • Yes Plan
  • Theatre Tokens
  • UK Theatre Insurance
  • Spektrix
"UK Theatre" is the operating name of UK Theatre Association, a company limited by guarantee registered in England and Wales, whose registered office is at 32 Rose Street, London, WC2E 9ET, Company No 323204.