Customer Experience Team Member
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff who’d like to work in our exciting, fast-paced and interesting company.
We welcome thousands of people through our doors, to enjoy the best in live entertainment. Whether it’s a special birthday, a family’s first pantomime or just a night out with friends, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatres with an ever-changing programme of events.
Shifts are available during the daytime, but are busiest times are evenings and weekends.
Please use this link to apply: https://candidate.atg.co.uk/180042SOLT
Interviews will be held via Zoom on 22nd and 23rd August 2022. Right to work document must be shown at interview. This is usually your passport.
You will also be required to attend a 2.5 hour assessment day on either 30th or 31st August starting at 11am. At the assessment day, you will find out if you are successful in securing a role.
If you are successful, you will be required to attend an Induction that same afternoon, which will be a further 3 hours (5.5 hours in total).
Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html
Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. Please note you must be aged 18+ for this role as it includes the sale and service of alcohol.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email firstname.lastname@example.org for a confidential discussion.
14 August 2022