To apply for this post please complete the online application process on our website: 
https://www.birmingham-rep.co.uk/get-involved/careers-and-vacancies.html 
 
 
This role will have responsibility for ensuring our customers have a first class visitor experience that reflects the mission and values of the organisation. You will be vital to the smooth running of the front of house hospitality and it will be crucial that you are a superb communicator. You must be able manage work quickly and manage several tasks at one time, all whilst maintaining professional, calm and welcoming. 
 
 
 
Main Duties and Responsibilities 
 
Customer Service and Guest Welcome 
 
o Be a passionate advocate of providing excellent customer experience every time 
o Be customer focused, welcoming, engaging and diligent when dealing with all customers 
o Maintain a working knowledge of the bar’s , café and pod services, such as café food menu, the drinks menu and additional services (e.g. take away options, interval drinks ordering), keeping on top of any changes 
o Be pro-active in bar & café sales to ensure maximum profitability, working efficiently to manage queue lengths 
o Work with other staff to ensure consistency of exceptional customer service 
o Work with the Catering team to ensure professional and seamless service is provided at all times, always ensuring you understand the catering provision 
o Ensure tables are cleared in a prompt, calm and friendly fashion, always being aware of hygiene standards 
o Ensure drinks & food are served in good time and be aware and prepared for peak service times 
o Food Service 
o Assist with internal and external events as required, you will be required to work on the events side of the business (UVB) providing bar & waiting services. 
o Learn to deal professionally with complaints and report any incidents to the Bar/Café Manager or Supervisors. 
o Adapting your style and manner to the customer needs and personalities 
o Act as a face for BREL and The Rep, being polite and courteous at all times 
 
Finance and Stock 
o Learn and maintain a good standard of cash handling and correctly operate the Bar’s cash register and EPOS systems 
o Learn and develop stock control procedural practices 
 
Maintenance 
o Ensure that a good standard of cleanliness is maintained throughout the bar area, raising promptly any issues or concerns 
o Ensure any maintenance issues are reported to the Catering Supervisor 
 
  
Person Specification 
 
You must have... 
• Experience as a Barista. 
• Experience working on a Bar, Café or Restaurant 
• Numeracy Skills and ability to confidently handle cash and card payments 
• Ability to work effectively under pressure and remain calm at all times 
• Good communication skills and warm, friendly style 
• Professional appearance and behaviours 
• Flexibility to work varied shifts, including weekday daytimes, weekends and evenings on a consistent reliable basis 
 
It’d be great if you had... 
• Experience of working on a busy bar 
• A knowledge of the local area 
 
  
 
Terms & Conditions 
 
Period of Work 
This is a zero hour contract 
 
Pay 
£10.90 per hour 
 
Hours 
This is a zero hour contract. Evening and weekend work will be required 
 
Holidays 
20 days per year plus public holidays/25 days, plus bank holidays. The holiday year runs from 1 September to 31 August each year. 
 
Notice Period 
1 week 
 
Location of work 
Your main place of work will be The REP in Birmingham, but you may be required to work permanently or temporarily at other locations locally 
 
 
Offers 
Any job offer we make is subject to: 
• Receipt of 2 satisfactory references 
• Proof of eligibility to work in the UK 
• Role appropriate background checks 
• Evidence of appropriate qualifications 
 
 
 

For more information on this role and to apply, please visit our website: https://www.birmingham-rep.co.uk/about-us/jobs-vacancies/