Could you lead a team to deliver a great customer experience? Wanting to work in a dynamic live entertainment venue? If you're looking for a lead role in a varied and exciting hospitality environment then this could be the perfect opportunity for you. 
 
As our new Customer Experience Manager you'll ensure excellent standards of service for all our customers, and take the lead on developing our offer for the future. You'll be responsible for the Front of House staff and operations, when they're welcoming audiences in for a show and enjoying our food and beverage offers, across our bars, kiosks, VIP lounge and delivered at seat services. 
 
The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, hospitality management and delivery, and with the ability to embed high standards while developing new business opportunities. You'll take the lead on commerciality within your department, whilst ensuring all risk compliance is adhered too, with the support of our venue and central teams. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue. 
 
The Grand Opera House holds a prominent position on in the city of York seating 988 customers and hosting a variety of shows including large scale musicals, plays, comedy and music. 
 
Following on from the venues relaunch in 2022, with significant investment in the customer experience offering, we are looking for an ambitious leader for our hospitality offering, please see the Job Description for full details on the role. 
 
We're part of the Ambassador Theatre Group, an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows.

https://candidate.atg.co.uk/194779SOLT 
 
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 
 
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. 
 
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.