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General Manager

Date Added
19 January 2023
Harold Pinter Theatre
Job Specification
The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences. 
We are excited to be recruiting a General Manager for our beautiful Harold Pinter Theatre based in the heart of London's West End! With 800 seats, this stunning Play House offers the best in first class theatre entertainment within a truly intimate setting. Recently, the Harold Pinter Theatre has been home to some of the West End’s ‘most challenging and ambitious work’, with productions such as Prima Facie starring Jodie Comer and Jamie Lloyd’s productions of Cyrano de Bergerac and The Seagull. 
Looking ahead, 2023 promises to be no less exciting with some stellar productions lined up, including Lemons, Lemons, Lemons, Lemons, Lemons, a tender and funny rom-com directed by Josie Rourke and starring Aidan Turner and Jenna Coleman, plus the much anticipated stage version of Hanya Yanagihara’s A Little Life. Directed by Ivo van Hove and starring James Norton, Luke Thompson, Omari Douglas and Zach Wyatt, this promises to be the theatrical event of 2023. 
Alongside these exciting plays, the Harold Pinter Theatre has recently been nominated for Theatre of the Year in The Stage Awards 2023. Speaking of the theatre, The Stage writes that the theatre ‘stood alongside – and indeed above – many of the country’s best producing venues when it came to excellence, scope and ambition’ and that the ‘programme of work represented a quality and range that was unmatched anywhere else in the UK and certainly in the commercial sector’. They conclude by saying that the theatre ‘is fast developing a reputation as the home for serious high-end drama in London’s West End’. 
The next few years promise to be hugely exciting for this beautiful theatre, and the General Manager role is crucial in delivering all of our ambitions plans for everything that happens both on stage and off. 
General Manager Role 
The General Manager reports to the Business Director, London, and is directly responsible for the Deputy General Manager, Technical Heads of Department, Ticketing & Sales Manager and additional HOD’s as relevant to the venue. The General Manager holds the lead role within this iconic London venue, requiring the ability to build relationships and communicate effectively with a diverse range of people, including customers, producers and community partners. 
Managing, motivating, and developing the staff within the theatre is a crucial to the role, ensuring clarity of direction and delivery of business priorities. Reporting to the Business Director, you will be responsible for the Profit & Loss for the venue and for the management of all commercial and operational activities that deliver a successful and profitable outcome for the Theatre. The General Manager will support the continuance of a positive, focused, and constructive working environment, ensuring the vision and values of the Company are embedded into the culture of the venue. 
Sound interesting? Please click on the link to review our full job description. 
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. 
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. 
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at and 
Application Details
Please use the link below to apply.
Closing Date
03 February 2023
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32 Rose Street
Covent Garden

+44 (0)20 7557 6700

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"UK Theatre" is the operating name of UK Theatre Association, a company limited by guarantee registered in England and Wales, whose registered office is at 32 Rose Street, London, WC2E 9ET, Company No 323204.