Stoke-on-Trent Theatres Ltd
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff, aged 18+, with Bar experience who’d like to work in our exciting, busy and interesting venues, The Regent Theatre & Victoria Hall in Stoke over the upcoming festive period.
We're looking forward to welcoming thousands of people through our doors, to enjoy the best in live entertainment following our reopening last Summer. Whether it’s a special birthday, a family’s first pantomime or just a night out with friends, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatre with an ever-changing programme of events.
As a Customer Experience Team Member you will report directly to the Customer Experience Manager or their Deputy / Supervisor. The focus of this job role will be to work at both The Regent Theatre & Victoria Hall delivering an exceptional and fast paced service for customers visiting all our bar areas.
Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. Please note that you need to be aged 18+ for this position.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
Candidates must be available to work on Friday evenings and Saturdays.