Frontline - Monday 9 October 2017 - Birmingham

Frontline

Monday 9 October 2017 - Birmingham

10.00am to 5.00pm

Frontline focuses on the issues that anyone working in general management, customer service, operations and front of house roles will experience. It’s an excellent opportunity to hear about and discuss key issues and to network and learn from each other as well.

Click here to download the programme.

Speakers include:

  • David Pearce, Wales Millennium Centre
  • Jess Thom, Touretteshero
  • Julian Russell, HQ
  • Paul Roberts, Warwick Arts Centre
  • Amanda Dalton, Royal Exchange Theatre, Manchester
  • Lisa Baxter, The Experience Business
  • Helga Henry, Birmingham Hippodrome
  • Tim Baker, Baker Richards
  • Siobhan Lightfoot, Newcastle Theatre Royal & City Hall
  • Deborah Kermode, mac Birmingham

 

Our successful annual Frontline conference will this year be accompanied by the first Off Stage conference on Tuesday 10 October. Delegates can choose to attend for one or both days.

Bringing together professionals across operations, front of house, technical, general management, customer service and administration either or both days will be an opportunity to network, explore practical solutions and discuss latest developments in the sector.

Together Frontline and Off Stage will focus on front of house and customer service, along with the aspects of theatre that the public don't see but are crucial to a successful performance

Come to one day or join us for both.

Lichfield Garrick Main Page

Frontline focuses on the issues that anyone working in general management, customer service, operations and front of house roles will experience.  It’s an excellent opportunity to hear about and discuss key issues and to network and learn from each other as well.

Chaired by David Pearce, Strategic Director, Business Performance, Wales Millennium Centre, the conference will provide you with information and guidance as well as opportunities to share knowledge, tackle issues and to develop connections with those in similar roles. 

The conference will include panel sessions and workshops on

  • Developing the front of house professionals of the future
  • The business of creating value: understanding and improving visitor experience
  • Audiences etiquette
  • Developing a high performing team
  • Developing a membership scheme
  • Engaging and developing your team
  • Creating an audience manifesto

Click here to download the programme.

  • Theatre Managers and General Managers.
  • Technical managers & staff
  • Building & maintenance operatives
  • H&S practitioners
  • Sustainability Advisors
  • Anyone in customer service, operations  and front of house roles at a management level 

BOOK ONE DAY ONLY (Frontline OR Off Stage)

£180+VAT,  

Non-Members

£140+VAT, 
UK Theatre, SOLT & STAR Members, ITC, FST, ABO and ABTT Members

£100+VAT, if booked before 28 August 2017
UK Theatre & SOLT members 

BOOK BOTH DAYS (Frontline AND Off Stage)

£340+VAT,  

Non-Members

£260+VAT, 
UK Theatre, SOLT & STAR Members, ITC, FST, ABO and ABTT Members

£180+VAT, if booked before 28 August 2017 
UK Theatre & SOLT members

This conference will take place at the Birmingham Hippodrome, Hurst St, Southside, Birmingham, B5 4TB.

Birmingham Hippodrome is easy to find, very centrally located, and well connected to public transport and car parks. 

Directions on how to get to Birmingham Hippodrome can be found here

Networking drinks will be held at Birmingham Rep on Monday 9 October. 
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Get in touch

32 Rose Street
Covent Garden
London
WC2E 9ET

+44 (0)20 7557 6700

  • White Light
  • Charcoal Blue
  • Theatre Tokens
  • UK Theatre Insurance
  • Spektrix
  • John Good
"UK Theatre" is the operating name of UK Theatre Association, a company limited by guarantee registered in England and Wales, whose registered office is at 32 Rose Street, London, WC2E 9ET, Company No 323204.