Frontline - Tuesday 8 October 2019 - Birmingham


Tuesday 8 October 2019

11.00am to 5.00pm

Your audience expects nothing less than excellent customer service and an inclusive welcome. Frontline brings together the front of house and operations professionals who are responsible for making that happen. 

Network, learn and be inspired by speakers working in and outside the theatre industry, as well as with colleagues from across the UK. You will leave with practical ideas and support for you to take back to your organisation    

Feedback from previous delegates:

"The entire conference was fantastic from start to finish."

"It was a great opportunity to share thoughts and network and the staff from UK Theatre and the Hippodrome were amazing."

"A great inspiring day."

"As an independent venue, it’s often easy to think you’re on your own, but this is a great event to remind you that other venues are out there, often in the same boat, who you can share advice & best practice with."

"The conference was amazing and Birmingham Hippodrome were so welcoming."

"It was really great. First conference I’ve ever attended - you’ve really set the standard high!"        

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BOOK ONE DAY ONLY (Frontline OR Off Stage)

£200+VAT Non-Members
£160+VAT, UK Theatre & SOLT Members (after 27/08/19), ITC, FST, ABO and ABTT Members
£120+VAT, UK Theatre & SOLT Members if booked before 27 August 2019

BOOK BOTH DAYS (Frontline AND Off Stage)

£380+VAT Non-Members
£300+VAT, UK Theatre & SOLT Members (after 27/08/19), ITC, FST, ABO and ABTT Members
£220+VAT, UK Theatre & SOLT Members if booked before 27 August 2019

  • Theatre Managers and General Managers
  • Anyone in customer service, operations  and front of house roles at a management level

This conference will take place at the Birmingham Hippodrome, Hurst St, Southside, Birmingham, B5 4TB.

Birmingham Hippodrome is easy to find, very centrally located, and well connected to public transport and car parks. 

Directions on how to get to Birmingham Hippodrome can be found here

Download the schedule here. 

Download the current delegate list here.

Sessions include:

  • Security on the Frontline: Things you Need to Know 
  • Customer Service When There is no Frontline
  •  Open Up: Theatre for Everyone
  • Audiences: theatre lovers, customers, or donors?
  • Mystery Shopper Experience

Speakers include:

  • David Pearce, Strategic Director, Operations and Performance, Wales Millennium Centre  
  • Cassie Chadderton, Head of UK Theatre, SOLT/UK Theatre
  • Phill Brown, Head of Risk & Technical, SOLT/UK Theatre
  • Matthew Hale, Head of Visitor Experience, Southbank Centre 
  • Lyndsey Jackson, Director of Operations, Edinburgh Festival Fringe 
  • Lisa McGinley, Operations Manager, MAC Belfast 
  • Julie Aldridge, Julie Aldridge Consulting Ltd 
  • Sarah Gee, Managing Partner, Indigo Ltd 
  • Jonathan Thompson, Head of Visitor Services, Birmingham Hippodrome
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Get in touch

32 Rose Street
Covent Garden

+44 (0)20 7557 6700

  • White Light
  • Charcoal Blue
  • Theatre Tokens
  • UK Theatre Insurance
  • Spektrix
  • John Good
"UK Theatre" is the operating name of UK Theatre Association, a company limited by guarantee registered in England and Wales, whose registered office is at 32 Rose Street, London, WC2E 9ET, Company No 323204.