Frontline

Frontline

Due to the current situation we have postponed all in-person events for the foreseeable future.

Visit theatremeansbusiness.info for details of online events and learning.

Your audience expects nothing less than excellent customer service and an inclusive welcome. Frontline brings together the front of house and operations professionals who are responsible for making that happen.  

Network, learn and be inspired by speakers working in and outside the theatre industry, as well as with colleagues from across the UK. You will leave with practical ideas and support for you to take back to your organisation    

Feedback from previous delegates:

"The entire conference was fantastic from start to finish."

"It was a great opportunity to share thoughts and network and the staff from UK Theatre and the Hippodrome were amazing."

"A great inspiring day."

"As an independent venue, it’s often easy to think you’re on your own, but this is a great event to remind you that other venues are out there, often in the same boat, who you can share advice & best practice with."

"The conference was amazing and Birmingham Hippodrome were so welcoming."

"It was really great. First conference I’ve ever attended - you’ve really set the standard high!"        

  • Theatre Managers and General Managers
  • Anyone in customer service, operations  and front of house roles at a management level

Download the 2018 schedule 

Download the 2018 delegate list 

Sessions included:

  • Security on the Frontline: Things you Need to Know 
  • Customer Service When There is no Frontline
  •  Open Up: Theatre for Everyone
  • Audiences: theatre lovers, customers, or donors?
  • Mystery Shopper Experience

Speakers included:

  • David Pearce, Strategic Director, Operations and Performance, Wales Millennium Centre  
  • Cassie Chadderton, Head of UK Theatre, SOLT/UK Theatre
  • Phill Brown, Head of Risk & Technical, SOLT/UK Theatre
  • Matthew Hale, Head of Visitor Experience, Southbank Centre 
  • Lyndsey Jackson, Director of Operations, Edinburgh Festival Fringe 
  • Lisa McGinley, Operations Manager, MAC Belfast 
  • Julie Aldridge, Julie Aldridge Consulting Ltd 
  • Sarah Gee, Managing Partner, Indigo Ltd 
  • Jonathan Thompson, Head of Visitor Services, Birmingham Hippodrome

Download the 2019 agenda

Download the 2019 delegate list

Sessions included:

  • Climate change & sustainability
  • No Refund, No Exchange, No Resale... Really?
  • Using your spaces to maximise income and support your mission
  • Merchandising
  • Trans awareness with Gendered Intelligence
  • Access & inclusion for d/Deaf & Disabled audiences
  • Supporting rough sleepers with St Mungos
  • Mental health awareness - supporting yourself and your staff

Speakers included:

  • Jezza Donovan, Gendered Intelligence
  • Laura Guthrie, Ramps on the Moon
  • Kerry Whelan, Frantic Assembly
  • Jamie Snelgrove, Theatre Tokens
  • Fiona McCarthy, St Mungos Community Housing Association
  • Pat O'Toole
  • Jonathan Brown, Society of Ticketing Agents and Retailors
  • Claire Ward, Curve Theatre
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Get in touch

32 Rose Street
Covent Garden
London
WC2E 9ET

+44 (0)20 7557 6700

  • White Light
  • Charcoal Blue
  • Theatre Tokens
  • UK Theatre Insurance
  • Spektrix
  • John Good
"UK Theatre" is the operating name of UK Theatre Association, a company limited by guarantee registered in England and Wales, whose registered office is at 32 Rose Street, London, WC2E 9ET, Company No 323204.