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Exceptional Customer Service

Exceptional Customer Service: Building Relationships to Increase Revenue


10.30am to 6.00pm

This workshop will result in a renewed vigour for exceptional customer service. You will become more effective in your customer relationships, increase your add-on revenue and be confident in managing all conversations with customers confidently.

004 Annual Review AGM 2016 Pamela Raith
  • Front of house, bar staff, box office, ushers, duty managers
  • Anyone who has contact with customers face to face or by phone

This course will cover key areas relating to delivering an excellent customer service, including key information behind the psychology of customer service, the definition of the ‘extra-mile’ philosophy, understanding the consequences of poor service as well as how to create a customer driven culture.

At the end of this course you will:

  • Learn how to develop strong relationships    
  • Understand how important Moments of Truths are in the customer service experience
  • Be able to change complaints into advantages
  • Know how to positively project the company image
  • Learn some useful ideas for identifying and maximising sales opportunities with customers

Mandy Rossi from MadAbout, is a highly skilled, international learner-centred facilitator with extensive experience in a wide range of industries. A highly skilled personal coach, she is also an NLP Master Practitioner and has an MSc in Psychology.

£180+VAT, Non-Members

£140+VAT, UK Theatre, SOLT, ITC, FST, ABO and ABTT Members

£100+VAT, UK Theatre & SOLT Members EARLY BIRD

This course will take place at UK Theatre, 32 Rose Street, Covent Garden, London, WC2E 9ET
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Get in touch

32 Rose Street
Covent Garden
London
WC2E 9ET

+44 (0)20 7557 6700

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"UK Theatre" is the operating name of UK Theatre Association, a company limited by guarantee registered in England and Wales, whose registered office is at 32 Rose Street, London, WC2E 9ET, Company No 323204.