This workshop will result in a renewed vigour for exceptional customer service. You will become more effective in your customer relationships, increase your add-on revenue and be confident in managing all conversations with customers confidently.
This course will cover key areas relating to delivering an excellent customer service, including key information behind the psychology of customer service, the definition of the ‘extra-mile’ philosophy, understanding the consequences of poor service as well as how to create a customer driven culture.
At the end of this course you will:
Mandy Rossi from MadAbout, is a highly skilled, international learner-centred facilitator with extensive experience in a wide range of industries. A highly skilled personal coach, she is also an NLP Master Practitioner and has an MSc in Psychology.
£140+VAT, UK Theatre, SOLT, ITC, FST, ABO and ABTT Members
£100+VAT, UK Theatre & SOLT Members EARLY BIRD
32 Rose Street Covent GardenLondonWC2E 9ET
+44 (0)20 7557 6700