Managing Volunteers

Managing Volunteers

11.00am to 5.30pm

Managing volunteers is very different from managing staff. This course will give you ideas on keeping your volunteer team engaged, motivated and up to date, as well as how to manage different personalities.

028 BTS Mercury Theatre  Pamela Raith Photography

“Brilliant course tutor. Sandra was approachable, likeable and so knowledgeable about the subject.” 

Previous delegate

  • Front of House and other staff directly managing volunteers
  • Those new to Volunteer Management or those looking to refresh their skills in this area

The day will cover the following areas:

  • Recruiting volunteers from diverse backgrounds
  • Developing new policies and procedures within legal frameworks
  • Ongoing support and guidance for your volunteers
  • How to have those difficult conversations and manage exit strategies


At the end of this course you will:

  • Have ideas of how to tackle diversity and inclusion issues within your volunteer team
  • Have a clear understanding of how to support volunteers at all levels of their careers
  • Understand how to deal with difficult situations
  • Know how to manage exit strategies for volunteers in a clear and fair way

Sandra Lynes Timbrell has worked in the cultural sector for 20 years. She is Director of Visitor Engagement at St Paul’s Cathedral where she has leads the commercial, visitor experience and marketing teams. In her previous role she was Director of Visitor Experience at Shakespeare’s Globe, with responsibility for creating a new visitor focused department from several diverse teams including around 600 volunteers. Sandra has also held senior roles at Museum of London and English Heritage.

£180+VAT, Non-Members

£140+VAT, UK Theatre & SOLT Members (if booked after 08/09/20), ITC, FST, ABO and ABTT Members

£100+VAT, UK Theatre & SOLT Members if booked on or before 8 September 2020

This course will take place at UK Theatre, 32 Rose Street, Covent Garden, London, WC2E 9ET
there must be text in here - this will be hidden in the css

Get in touch

32 Rose Street
Covent Garden

+44 (0)20 7557 6700

  • Ecclesiastical
  • Yes Plan
  • Theatre Tokens
  • UK Theatre Insurance
  • Spektrix
"UK Theatre" is the operating name of UK Theatre Association, a company limited by guarantee registered in England and Wales, whose registered office is at 32 Rose Street, London, WC2E 9ET, Company No 323204.