Join the Front of House team at Theatre Royal Haymarket for our exciting new West End production. We’re looking for confident, friendly and exceptionally reliable people with great customer service skills. Previous theatre experience is not essential.
Deputy Head of Customer Experience
Mercury Theatre
Colchester, CO1 1PT | £29,500 | Closing: 21 September 2026
Summary
We’re looking for a Deputy Head of Customer Experience to help shape the way in which our amazing Front of House team offers first class customer service to our patrons, while playing a key role in driving commercial growth.
More Details
Do you enjoy delivering great customer service, managing and developing people and being part of a busy Front of House or hospitality team?
Would you enjoy the hustle and bustle of working in a busy producing theatre providing excellent customer service? If the answer is yes, we want to hear from you.
As Deputy Head of Customer Experience, you will have the opportunity to shape the way in which our amazing Front of House team offers first class customer service to our patrons, while playing a key role in driving commercial growth.
We are looking for someone who will oversee the theatre’s Front of House team whilst on duty, who can think on their feet, and has experience of working with the public, ideally within an events or hospitality environment.
To find out more download the Candidate Pack.
Submit your application by 10:00am on Monday, 21 September 2026. Interviews will be held on Wednesday, 30 September 2026.
Come and join our collaborative, energetic and friendly #TeamMercury!
