Jobs

Overseeing the theatre’s Front of House team whilst on duty, we are looking for someone who can think on their feet, with first-rate customer service skills, and has experience working with the public, ideally within an events or hospitality environment.

Oxford Playhouse is looking to recruit new trustees to join its board to work with and support The Playhouse team to deliver the vision and objectives of the organisation. As a trustee, you’d be working with an engaged group of people to share your knowledge, experience, viewpoint, and expertise to drive the success of The Playhouse.

Oxford Playhouse has a bold and exciting vision, building on its legacy to create an even stronger and more vibrant cultural landscape in Oxford. With the recent appointment of Mike Tweddle as Artistic Director and CEO of Oxford Playhouse, the organisation looks to the future with confidence.

The Deputy Head of Ticketing and Sales will provide support to the Head of Ticketing and Sales in maximizing ticket sales and ensuring the highest standards of customer care are maintained. They will take particular responsibility for the day-to-day supervision of the ticketing team and assisting with the setup of offers on the ticketing system.

Responsibilities include:
TICKETING
• Managing the rota for the box office team, ensuring an appropriate level of staffing at all times.

• Completing weekly timesheets for the ticketing team.

• Training box office and other Hampstead staff on the ticketing system, policies and procedures.

• Supervising the box office team and dealing with any queries that arise.

• Managing comps, holds, house seats, reservations and returns.

• Dealing with customer complaints and queries.

• Maintaining and promoting the highest standards of customer care at the box office.

• Preparing banking and Society of London Theatre returns and carrying out financial reconciliation and reporting.

• Assisting with management of the access scheme and access performances.

 

MARKETING
• Setting up marketing offers on the box office system as directed.

• Overseeing the audience feedback platform and managing its distribution and appearance on the website.

• Reporting on the success of marketing strategies and email campaigns to the marketing department including tracking return on investment and other key metrics.

• Networking and liaising on behalf of the marketing team with ticket agents and third party sellers to increase ticket sales. Reporting on such activities and influencing future relationships with this first-hand knowledge.

GENERAL
• Deputising for the Head of Ticketing and Sales as required.

• Supporting the work of the development team in promoting friends membership, donations and patrons scheme.

• Supporting the work of Hampstead’s access programme, ensuring the theatre is accessible to all users.

• Supporting the work of Hampstead’s ticketing schemes such as the Downstairs Club offering priority access to Under 30s.

• Undertaking any other duties as may reasonably be required.

We are recruiting a host of roles to join the West End production of Hadestown. The acclaimed Broadway musical phenomenon by singer-songwriter Anaïs Mitchell and director Rachel Chavkin makes its long-awaited West End premiere in February 2024 at the Lyric Theatre.

Roles include Stage Manager, Assistant Stage Manager (Book Cover), Resident Director, Sound No. 1, Sound No. 2, Sound No. 3, Head of Wardrobe, Wardrobe Deputy, Dresser, Head of WH&M, WH&M Assistant, Head of Automation and Automation No. 2.

We want our workforce to be representative of all sections of society and welcome applications from everyone. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

For full job descriptions and details on how to apply, visit jobs.nationaltheatre.org.uk.

Who we are:

The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. The Royal Opera House wants to share these life-changing artforms with as many people as we can, working to enrich the cultural life of the nation by growing the public enjoyment and appreciation of exceptional ballet and opera.

The role:

As a charity, we could not plan for our next program of artistic work without the support of our legacy givers and members. We are now seeking to recruit a Membership and Legacy Coordinator based within the Development and Enterprises Department on a permanent basis. Working across the Legacy and Membership teams you will promote and sensitively administer legacies, working with potential legacy givers and with our Patrons, as well as helping provide the best customer service to all our members and prospective members.

The Head of Communications & Audiences conceives and executes impactful communications, marketing, sales, and audience development campaigns to ensure LIFT’s ability to connect our programming and placemaking to audiences and maintain our profile as one of the country’s leading cultural organisations.

Calling on your ability to create and set strategies, your work will conceive of the best ways to connect the international and UK-based artists we champion to existing and new London audiences and our growing online communities.

The role is creative, strategic, and dynamic. You need to be an agile thinker and a clear, motivational communicator, able to articulate your ideas and plans to a diverse range of stakeholders and partners. You will enjoy working in a dynamic environment, at times responding to the needs of multiple individuals and organisations as we deliver events in partnership with local and international partners, whilst managing freelancers and contractors under your stewardship.

What you’ll be doing
Selling tickets, group bookings, season bundles, subscriptions and memberships.
Delivering a first-class welcome and encouraging our audiences to develop their relationship with HFC through every visit.
Planning of daily/monthly box office rotas to ensure the smooth running of phone and in-person box office.
Working with the Box Office Manager to lead on promoting our membership scheme, group and school bookings, merchandise sales and external ticketing.
Be an ambassador for accessibility. Work to raise awareness of the facilities we offer and always seek out ways to improve them.
Supervising others on a duty rota.
Liaising with visiting companies, fulfilling their ticketing and reporting requirements.

The role is working as part of our high profile Front of House team, providing a high quality experience for customers of The Old Vic. As front line staff, Front of House Assistants welcome and help our visitors; control entry into each spaces; supervise the audience during performances and events, serve drinks from the Theatre Bars, and ensure the smooth and efficient running of all the public areas of the Theatre. Assistants must have full knowledge of the House evacuation procedures and perform all duties to a high standard of customer care in attitude, approach and appearance.

We are seeking a Technical Co-ordinator to join our Technical team at Curve. The post holder will provide key administration support across the full technical team working on all productions across our stages.

We are also keen to hear from any applicants interested in part time employment with Curve.

We reserve the right to close the vacancy early if we receive a suitable number of applications.

Applications close: 10am, Monday 16 October 2023

Interviews: 26 and 27 October 2023

Please note the recruitment process may include a practical task lasting up to 1 hour.

We are an inclusive organisation, from our trustees and team members to our audience and participants. We treat all job applicants equally, regardless of class, age, disability, gender identity or gender expression, race, ethnicity, religion or belief, sexual orientation or any other equality characteristic. We particularly encourage applications from individuals who are underrepresented in the cultural sector.

The Head of Communications & Audiences conceives and executes impactful communications, marketing, sales, and audience development campaigns to ensure LIFT’s ability to connect our programming and placemaking to audiences and maintain our profile as one of the country’s leading cultural organisations.

Calling on your ability to create and set strategies, your work will conceive of the best ways to connect the international and UK-based artists we champion to existing and new London audiences and our growing online communities.

The role is creative, strategic, and dynamic. You need to be an agile thinker and a clear, motivational communicator, able to articulate your ideas and plans to a diverse range of stakeholders and partners. You will enjoy working in a dynamic environment, at times responding to the needs of multiple individuals and organisations as we deliver events in partnership with local and international partners, whilst managing freelancers and contractors under your stewardship.