Operations and Hires Officer

We’re looking for an Operations and Hires Officer to play a key role in the smooth, safe and welcoming operation of the Mulryan Centre for Dance. You’ll work across a varied mix of commercial hires, events and day-to-day building operations, providing a professional and responsive service to colleagues, visitors and clients.

About the role

We’re looking for an Operations and Hires Officer to play a key role in the smooth, safe and welcoming operation of the Mulryan Centre for Dance. You’ll work across a varied mix of commercial hires, events and day-to-day building operations, providing a professional and responsive service to colleagues, visitors and clients.

If you are looking to develop your Front of House and customer service skills or expand your career into hires and operations logistics, then this is the right opportunity for you.

Your main responsibilities as Operations and Hires Officer will include:

• Support the smooth and safe operation of all activity at the Mulryan Centre for Dance (MCD).
• Provide operational support for external hires and events at the Mulryan Centre for Dance, including dance, theatre and music rehearsals, receptions, dinners, filming, meetings and conferences.
• Manage internal administration for hires, including collating client risk assessments and health and safety documentation, coordinating internal resources, and communicating key information to relevant teams.
• Provide a welcoming, approachable and informed first point of contact for colleagues, visitors and members of the public, helping everyone using MCD to have a positive experience.
• Act as a responsible keyholder, first aider and fire marshal, and fulfil the role assigned under ENB procedures during an evacuation or serious incident.
• Build positive and effective working relationships with colleagues, clients, contractors, suppliers and other stakeholders.

Key Selection Criteria

• Experience in building operations or a related area, such as front of house, commercial hires, events or venue management, in a customer-facing role.
• Experience of operational planning, hire coordination or event logistics.
• Ability to understand the varied requirements of working in the performing arts or cultural sector and the practical requirements for the successful delivery of artistic productions.
• Professional and confident manner, with a high standard of customer care and responsiveness.
• Ability to build positive working relationships with colleagues and a wide range of internal and external contacts.

About ENB

English National Ballet has been opening up the possibilities of ballet for over seventy-five years. We are a pioneering Company at the forefront of ballet’s growth and evolution: celebrating tradition whilst forging innovation and developing the artform. English National Ballet is also a UK leader in creative learning and engagement practice, building dynamic partnerships and community programmes. We strive for artistic excellence and to share ballet with as many people as possible, across the UK and around the world.

We are committed to building a diverse and inclusive workforce where staff of all backgrounds can thrive and grow. We would particularly like to hear from black and global majority applicants and from applicants living with a disability or a long-term health condition, both groups which are currently underrepresented in our organisation.

English National Ballet is based at the Mulryan Centre for Dance on London City Island in Canning Town, East London. We would particularly like to hear from local East London residents and would encourage those based in the boroughs of Tower Hamlets, Newham, Waltham Forest, and Hackney to apply.

Please contact us if you need to request any reasonable adjustments to attend the recruitment process or if you need an alternative application format, on hr_recruitment@ballet.org.uk.