Development Assistant

12 month fixed-term contract
Based in: Covent Garden, London
Part time: 24 hours per week
£31,440 per annum, pro rata for part-time hours 

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.

The role: 

The Development and Advocacy Department are looking to appoint a Development Assistant on a part-time fixed-term basis. This role will provide general administrative support to the Fundraising Appeals and Membership teams; including but not limited to supporting the Membership phone lines for incoming membership and ticketing queries, manage the fundraising inbox for incoming donation messages, assisting with ticket allocations for Patron members during their priority booking period and writing meaningful thank you letters to donors to appeals.

What you’ll bring: 
The ideal candidate will have strong verbal communication skills and a helpful manner, with an enthusiasm for and the ability to communicate fluently about the artistic work of the RBO. They will be a team player, who can quickly build relationships with colleagues and guests. You will have:

• Strong written communication skills across email, digital and print channels
• Excellent face-to-face and telephone communication skills, with the ability to liaise professionally with donors, members, and stakeholders
• Experience working with databases, including accurate data entry and extracting data for mail merges and reports
• A commitment to delivering a first-rate experience to supporters (transferable customer service experience will be highly regarded)
• The ability and interest to gain an understanding of UK fundraising landscape, fundraising methods and processes
• Experience of processing Direct Debits (desirable)

  This is a fantastic opportunity for an enthusiastic candidate looking to develop their skills in a world leading arts fundraising team. Prior knowledge of our art forms is not essential but the ability and desire to learn quickly is.