Representing Opera North in a professional and positive customer focused manor, through providing comprehensive reception services and administration support in a sustainable way. A key role within the Facilities Team supporting efficient running of Opera North Estate.
Summary
Representing Opera North in a professional and positive customer focused manor, through providing comprehensive reception services and administration support in a sustainable way. A key role within the Facilities Team supporting efficient running of Opera North Estate.
More Details
Key Accountabilities:
- Support day to day operations of the Howard Opera Centre, Howard Assembly Room & Scenic Stores.
- Open and close premises as required, following the agreed procedures and training
- Demonstrate a duty of care by ensuring that the reception area is always safe and accessible, showing general building security vigilance and health & safety awareness.
- Maintain and support with Facilities and Health & Safety compliance documentation as well as other administration related tasks.
- Play a key role in Opera North’s Sustainability Policy and aspirations to become carbon neutral.
- Greet visitors and staff of Opera North and associated companies in a welcoming, efficient and professional manner.
- Liaise with multiple departments to support with all visitors, auditions and equipment movements as required.
- Take the lead in ensuring building processes and policies are adhered to, such as signing in/out, contractor management, room booking, access requirements, inc. preparing and issuing electronic security cards/identification badges.
- Monitor Fire, Intruder and similar alarms taking appropriate action following agreed procedures.
- To be a First Aider and Head Fire Marshall for the premises you are working in.
- Liaising with couriers; deliveries and distribution of incoming and outgoing post, re-directing where applicable.
- Report and co-ordinate routine and ad hoc building maintenance issues.
- Be fully acquainted and complaint with Opera North’s health and Safety policies and procedures. Supporting the Head of Facilities and Health & Safety and the Facilities Supervisor in ensuring all who are working or visiting Opera North estate are trained, understand and consistently meet their health & safety responsibilities.
- Duties as appropriate, working with the Facilities Supervisor and Head of Facilities and Health & Safety to ensure safe and efficient running of the Opera North Estate.
- Any other administrative duties to support the overall operation of Opera North.
Person Specification:
Candidates should be able to demonstrate:
- Highly developed interpersonal skills, with the ability to interact with internal and external clients at all levels.
- Excellent Customer focused outlook Ability to work under pressure, prioritise and work to meet deadlines. Ability to work on own initiative and as part of a team.
- Computer literate with working knowledge of Microsoft office (Outlook/Word/Excel).
- Willing to learn and adopt new procedures.
- Flexible in approach.
- Excellent organisational skills.
- Reception, Health & Safety Admin experience would be ideal but not essential.
- Demonstrable interest in the arts is desirable.
