Ticket Sales Operations Manager

Sadler’s Wells is a world-leading creative organisation dedicated to dance in all its forms. Our mission is to make and share dance that inspires us all. Our Ticket Sales team is collaborative, supportive and passionate about creating exceptional experiences for audiences and enjoy collective problem solving.

We’re looking for a Ticket Sales Operations Manager to join our Ticket Sales team, in supporting and driving an excellent experience to all of those who journey through Sadler’s Wells.

As a valued member of the Ticket Sales team; your expertise will be crucial in delivering on;

• Supporting inclusive and accessible services for all
• Innovating opportunities for maximising sales through operations
• Efficient management of ticketing procedures & systems (i.e., Tessitura)
• Promoting a collaborative working environment
• Effective leadership and motivation
• Managing a sales team to deliver excellent customer service

This person in this role would be expected to work from our venues with the Ticket Sales team.

We’re a supportive and hardworking team, working on a variety of projects. We have a ‘smarter working’ approach and encourage both on-site and remote working. Sadler’s Wells benefits include:

• Right to request flexible working from day 1
• Employee Assistance Programme
• Complimentary tickets and discounts
• Enhanced holiday and time off in lieu policy

For more information, please click apply.

Closing date for completed applications is 11.59pm GMT on Sunday 26 July 2026. First stage interviews will take place later in week commencing Monday 3 August 2026 and second stage interviews will take place in week commencing Monday 10 August. 

If you would like support or have any queries regarding the format or submission of the application, please contact us on recruitment@sadlerswells.com. 

For a list of all our current opportunities, please go to the Sadler’s Wells website sadlerswells.com/vacancies. Please note that if you have not already done so, you will be required to register an account with us when you first apply for one of our opportunities.

We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.

Sadler’s Wells also works collaboratively with Parents in Performing Arts (PiPA) in efforts to support parents and carers within the industry