Front of House Assistant – Pantomime Season Casual Staff

As a Front of House Assistant, you will often be the first point of contact for the customers in the theatre. You will work in three main areas: Café, Bar, and as an Usher. 

Purpose of the Role

• Always ensure that the public receive the highest standards of comfort & safety before, during and after a performance.
• Queen’s Theatre, Front of House staff must always present a welcoming, courteous, helpful & efficient service to all members of the public.
• Be proactive, on behalf of the Theatre, in customer care and Front of House sales.

Public Safety

To always anticipate the comfort and safety needs of Queen’s Theatre patrons.

• To be familiar with Queen’s Theatre fire & evacuation procedures. Attend all emergency and evacuation drills and training to ensure that emergency procedures are correctly executed.
• To be responsive to any other emergency, i.e. an accident or sudden illness, and to react calmly, quickly, and efficiently.
• Maintain the Theatre’s high standards in the Bar, Foyer and Auditorium.
• To be familiar with the Theatre’s products & facilities, to assist the public with their queries, & to promote current and future shows / events.
• To be aware of the needs of patrons with disabilities and to ensure those needs are met accordingly.
• To ensure that all current Theatre Covid regulations are adhered to for the health and safety of both patrons and staff.

Front of House Sales

• Must be over 18 years old as per licensing requirements, as selling alcohol is required.
• To carry out sales of food and drink in accordance with procedures to ensure the efficient running of Queen’s Theatre Bar and Caf -Bar.
• To sell ice cream, confectionary, and merchandise to the public.
• To ensure the accurate accounting of sales and takings, using the till facilities provided and in keeping with the Theatre’s financial regulations.
• In accordance with Environmental Health Regulations, observe a high standard of cleanliness and hygiene in all areas; especially of Bar and Caf equipment, glasses etc. General tidiness in the Bar and Caf and related public areas.

Job Requirements

01/10/2025