Working closely with the Theatre Manager, you will lead the Front of House Supervisors, Access Hosts and Ushers, ensuring all public areas remain welcoming, inclusive and aligned with Hampstead Theatre’s values. You will oversee the smooth running of daily operations including opening and closing procedures, customer service delivery, safety checks, incident response, fire safety, and first‑aid readiness. As senior Duty Manager for performances and events, you will ensure the venue remains safe, accessible and compliant with licensing and Health & Safety standards.

You will manage recruitment, induction, training and performance development across the FOH team, fostering a positive and collaborative working culture. You will also coordinate rotas, support housekeeping and security teams, and work closely with the Catering Manager and Bar teams to ensure seamless service throughout the customer journey.

The role has an important commercial dimension: supporting hospitality and fundraising events, overseeing merchandise sales and reconciliation, and ensuring FOH staff are briefed on current productions, visitor information and promotional activity. You will contribute to reporting and analysis of customer feedback and operational data, helping drive continuous improvement in service quality and audience experience.

This is a fast‑paced, hands‑on role requiring excellent communication skills, strong leadership qualities, confidence under pressure and a deep commitment to customer care. If you are organised, motivated and excited to support a busy producing theatre, we would love to hear from you.