Summary
Witness London Ltd is currently looking to recruit a dynamic and motivated Front of House Manager to join the team.
More Details
DUTIES AND RESPONSIBILITIES
Financial
- To ensure the timely input, recording and reporting of theatre staff time sheets, payroll and holiday.
- Monitor the quality & financial performance of the Theatre’s bar, merchandise and cleaning operations.
Front of House and Operations
- To act as Duty Manager for daytime & evening shifts for not less than 3 performances per week, including evenings and weekends, as required.
- To manage the Front of House and bar staff to ensure the delivery of excellent customer service.
- To be responsible for the safety of staff, audiences and guests at all times.
- To lead with the recruitment for the Front of House/bar teams, and to deliver and manage staff induction and training.
- Ensure strict controls on all cash management issues, including sales reports, receipts and cashing-up procedures.
- Take a proactive approach to sales of programmes, merchandise and other income generating opportunities.
- Write and distribute a post-performance report to the Producers.
- Assist with ordering and undertake stock control.
Access and audience experience
- To oversee the access provision of services during performances.
- To ensure that visitors with special needs or access requirements are catered for appropriately and to organise all access performances.
Cleaning & Theatre Maintenance
- Oversee the Theatre’s cleaning operation, ensuring the highest standard of cleanliness throughout the building demise.
- Ensure that staff are properly supported and equipped to maintain cleanliness during performance times.
Customer Feedback
- Develop the Theatre’s Customer Complaints policy, replying to all communications and ensuring all complaints are processed to the standards set out in that policy in an effective and appropriate manner.
- Ensure all positive feedback is distributed to the relevant departments and replied to.
JOB REQUIREMENTS
Essential:
- Proven experience of leading and managing a hospitality team.
- Excellent and proactive customer service skills.
- Experience of supervising/managing a bar.
- Ability to work independently and exercise initiative and to work effectively under pressure.
- Excellent verbal and interpersonal and good written communication skills
- Good level of IT literacy.
- Strong administrative, organisational, time management and prioritisation abilities to maintain systems, records and rotas.
- Flexibility in relation to duties and working hours which will include evenings and weekends.
- An interest in the arts and entertainment industry
Desirable:
- Knowledge of Health & Safety and licensing law and regulations with experience of implementing and monitoring safe working practices
- Qualifications/certificates in Health & Safety, fire safety and/or first aid
- An understanding of access and disability issues
Organisation
Witness London Ltd
Salary (Exact)
£
Closing Date
17/10/2025
Contract Type
Fixed Term
Job Type
Box Office, Front of House & Hospitality
