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We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role:
The Membership Officer plays a central role in growing and sustaining individual support for the Globe by leading the fundraising efforts delivered through the Globe’s membership scheme.
Working under the guidance of the Patrons Manager, the Membership Officer is responsible for the day-to-day running of membership at the Globe. This includes delivering effective membership acquisition and retention campaigns; processing memberships and donation payments with accuracy and efficiency; proactive stewardship and benefit fulfilment for members; supporting the US Patrons scheme; and organising and delivering high-quality events that deepen engagement and loyalty.
The Membership Officer will participate in the Globe’s Tessitura Action Group to support fundraising, reporting, and relationship management.
There will also be the opportunity to work on regular giving appeals in collaboration with the Individual Giving Team.
- Experience using a CRM system (such as Tessitura).
- Experience using email software (such as Wordfly or Acoustic).
- Experience of managing Direct Debits and other financial processes.
- Excellent interpersonal and communication skills, including a well-developed sense of tact and diplomacy with the ability to deal calmly with difficult conversations.
- Experience of stewarding customers, donors or members in a not-for profit, charity or arts environment.
- Demonstrable experience and knowledge of membership schemes and fundraising principles.
- Proven experience of working effectively as part of a team and being a supportive team member.
- Planning and organisational skills; attention to detail and the ability to prioritise a varied workload in a fast-paced environment.
- Proactive work ethic.
- Strong and effective administration and MS Office skills, with the proven ability meet deadlines in a fast-paced environment, always maintaining accuracy.
- The ability to maintain professionalism and confidentiality when dealing with sensitive information and business matters.
- Experience of copywriting for different target audiences.
- A commitment to working within a creative arts/education environment.
The Development Department:
The Shakespeare Globe Trust is a registered charity (No. 266916). Shakespeare’s Globe receives no annual subsidy from the Arts Council and, therefore, raise a critically important percentage of funds from the public each year. The Development team focuses on building relationships with Individuals, Trusts and Foundations and Corporates to support us, raising funds across three income streams: revenue, commercial, and capital.
In addition, Shakespeare Globe Centre USA is an independent, but related, US charity that supports our fundraising activities in the USA and then donates to Shakespeare’s Globe. We seek to empower everyone at the Globe (staff, volunteers, or committees) to embrace a fundraising culture and increase charitable giving as we work collaboratively towards our mission to make Shakespeare accessible to all.
Shakespeare’s Globe:
We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.
Benefits:
- Discount in the Globe shop and onsite restaurants/cafes
- Staff discounts via My Globe perks and better Bankside Buzzcard
- Free entry to selected shows, events and activities
- Access to our free employee assistance programme and 24/7 virtual GP service
- Enhanced maternity, paternity, adoption, and shared parental leave and pay
- Life assurance scheme
- Rental deposit scheme
- Season ticket loans
- Eye test voucher scheme
- Flu vaccination scheme
- Cycle to work scheme
- Enhanced employer pension contributions after 12 months service.
To apply:
To apply, please complete the online application form by 12pm on Tuesday 9 December. Please download the job description from our main jobs page.
Please note that we may close this advert early, once a certain number of applications have been received.
If you have any queries on the application process or online form, please email recruitment@shakespearesglobe.com.
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