Summary
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Role Description
In this role you will work closely with the Operations Manager and Operations Officer on all operations requirements for SOLT and UK Theatre, providing proactive and reactive support to help keep the Rose Street and TKTS Leicester Square buildings safe, running smoothly and looking their best. This role will be based at our Rose Street office with occasional visits to TKTS, the ticket booth situated in Leicester Square, as and when required.
Key Responsibilities and Accountabilities.
• Provide a high standard of welcome and care and full reception / administration function for all staff and visitors
• Be a first point of contact for meeting room bookings, and to assist with the set up and delivery of meeting room activity including support for hybrid technology kit
• Provide a customer service function for all general enquiries pertaining to SOLT & UK Theatre, TKTS, Official London Theatre, Theatre Tokens and other strands of our business, by phone, email and social media.
• Assist management with ad hoc duties as required including administrative support for all proactive and reactive maintenance
• Assist with Operations duties as required and provide support for SOLT & UK Theatre departments for all internal and external events, such as In Person & Hybrid Training Courses, Olivier Awards, UK Theatre Awards, West End LIVE and Kids Week
• Sorting and distribution of post including daily incoming, and collection and franking of outgoing post
• Maintain all office stationery, toner/ink and consumable supplies
• Preparation of meeting rooms before all meetings – room layouts, equipment, catering, crockery and cutlery etc.
• Ensure all catering requirements are organised as required with external caterers.
• Ensuring meeting rooms are cleared in a timely manner at the end of each meeting.
• Acting as central point for recording any problems with office equipment, liaising with repair contractors to rectify faults.
• Assist with the company’s archive, offering admin support when material is to be collected or returned and also maintain an up-to-date record of archived material at Reception.
• Taking orders for various publications and events. Process payments as required.
• Providing assistance to the Marketing & Communications Department for the administration of the Access schemes.
• Assisting the Operations Managers with basic IT queries and liaising with our external IT support
• Assisting with the administration of the online Helpdesk System in use for logging IT and Building issues
• To be conversant with all Building Operations systems and be a first line contact for external Maintenance Service Contract queries
• To undertake general Operations and Administration duties and to cover for holidays and sickness as needed, including cover duties in the TKTS booth
• To undertake specific projects as directed e.g. support for Olivier Awards, UK Theatre Awards and West End LIVE, including organising couriers/taxis
• Undertake any other duties as reasonably required • This role may include some work on evenings and weekends, as required by your line manager and directed by the Events team
Technical knowledge and skills required
• Competency in Microsoft Office packages
• Confident in set up and use of technology including hybrid kit
• An interest in, and tenacity, to ensure IT issues are addressed and efficiently resolved
• Experience of identifying requirements for meetings and events and in high quality delivery
• Ability to communicate professionally with a range of people, including an excellent telephone manner
• Awareness of Health and Safety requirements in an office environment including of food hygiene procedures
• A willingness to support colleagues and deliver solutions
• An understanding and commitment to equality, diversity and inclusion
• An interest in the theatre industry (desirable)
To apply please send a copy of your CV and a covering letter.
Closing Date for applications
29th July 2024 at midnight
Interviews to take place
week commencing 5th August 2024
