Summary
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Role Description
In this role you will work closely with the Operations Manager on all operations requirements for SOLT and UK Theatre, providing proactive and reactive support to help keep the Rose Street and TKTS Leicester Square buildings safe, running smoothly and looking their best. This role will be based at our Rose Street office with occasional visits to TKTS, the ticket booth situated in Leicester Square, as and when required.
Key Responsibilities and Accountabilities
• Assist the Operations Manager with maintenance and improvement projects in the Rose Street and TKTS Leicester Square buildings, helping to identify requirements, manage procurements, managing contractors to see works through to successful completion
• Assist the Operations Manager with the day-to-day maintenance of the SOLT and UK Theatre IT and communication systems (including phones), maintaining records of users, devices and licenses
• Provide Level 1 IT support for colleagues across the business in both Rose Street and TKTS ticket booth
• Work with all departments to identify operations requirements for all internal and external events taking place in Rose Street, and deliver these to a high quality standard
• Support events held by SOLT and UKT on 3rd party premises as required including the Olivier Awards and Theatre Conference
• With Operations Team colleagues, run a high quality ‘front desk’ operation, greeting visitors to the Rose Street offices, providing catering for meetings and events as required, answering phones and directing calls, managing general email inboxes, arranging meeting rooms and associated technology to enable successful hybrid events
• Assist the Operations Manager in ensuring full compliance throughout the buildings with health & safety regulations, managing routine checks and pro-actively identifying requirements
• Manage the day-to-day administration of building maintenance contracts such as cleaning, fire and intruder alarm servicing, and statutory servicing of lighting, electrical, lift and heating systems
• Manage the contact and contract databases for all operations services, such as plumbing, electrical, air conditioning, pest control, general maintenance, couriers / taxis, catering services, printers, franking machine. Maintain a ‘preferred supplier list’ including managing a process of regular reviews to ensure value for money and service quality
• Support the Operations Manager with financial management of the department including managing operations budgets, reconciliation of company credit card statements, processing receipts and supplier invoices.
• Provide operations support as needed in the absence of the Operations Manager
• Attend theatre press nights where appropriate and take advantage of trade tickets when offered
• To undertake general Operations and Administration duties and to cover for holidays and sickness as needed, including cover duties in the TKTS booth
• Undertake any other duties as reasonably required • This role may include some work on evenings and weekends, as required by your line manager and directed by the Events team
Technical knowledge and skills required
• Competency in Microsoft Office packages
• Confident in set up and use of technology including hybrid kit
• An interest in, and tenacity, to ensure IT issues are addressed and efficiently resolved
• Experience of identifying requirements for meetings and events and in high quality delivery
• Ability to communicate professionally with a range of people, including an excellent telephone manner
• Experience in scheduling and managing a varied workload including managing contractors visiting site
• Awareness of Health and Safety requirements in an office environment including of food hygiene procedures
• An understanding and commitment to equality, diversity and inclusion
• An interest in the theatre industry (desirable)
To apply please send a copy of your CV and a covering letter
Closing Date for applications
29th July 2024 at midnight
Interviews to take place
week commencing 5th August 2024
