Summary
More Details
A key focus of the role will be the proactive development of the hires and events business, identifying new opportunities, offers and clients. You will meet with clients, liaise with staff teams across the organisation to organise space use and costings, and coordinate the delivery of events to the highest standards.
Key responsibilities
Events & Hires
· Working with the Head of Commercial & Operations, build on and develop the event and hires business plan, proactively promoting the theatre’s hire services to both new and existing clients
· Successfully plan and execute both internal and external events, including corporate hires, performance hires, internal meetings and private bookings
· Set and achieve ambitious income targets for the events and hires business
· With the FOH Manager, promote, plan, organise and deliver all functions and events, and liaise with all necessary departments regarding costings and invoicing for functions, both internal and external
Café Bar
· Supported by the Senior Supervisor (Cafe/Bar & Events) ensure the smooth running of the day-to-day operations of the Café Bar and kitchen to the highest standards and manage any issues that might arise during the daily service operations
· Liaise with suppliers to ensure best price, quality and delivery schedules
· Working with the Head of Commercial & Operations lead the design and update of food and beverage menus, ensuring accurate costing and appropriate pricing strategies to meet the needs of audiences while optimising time and potential income generation
· Oversee the selling of alcohol in line with the Company’s alcohol policy and ensuring effective compliance with the Company’s license
· Oversee and ensure a five-star Food Standards Agency Hygiene rating and all Health & Safety and Environmental Health requirements, standards and procedures are fulfilled
Staffing
· With the FOH Manager, oversee the recruitment and management of café bar staffing
· With the FOH Manager, plan and communicate the weekly Welcome Team rotas to meet business needs, and plan staffing costs
· Lead the induction, training and management of café bar staff
· Lead by example and set high standards for customer service, ensuring effective communication and nurturing an environment with an emphasis on motivation, teamwork and accountability for area and service levels
· Act as Duty Manager as required
Finance & Administration
· Work with the Head of Commercial & Operations, Finance Officer and Front of House Manager to set targets, KPIs and procedures to meet the commercial ambitions of the company
· Supported by the Finance Officer and Senior Supervisor, manage the ordering, recording and stock control of food and beverage stock in line with company procedures, and complete monthly stock
· Maintain cost control measures to ensure targets for GP percentages are achieved, and provide regular reports on sales, productivity and trends
· Assist with annual budgetary and forecasting procedures and provide reports for monthly review
· Work with the Marketing team and Head of Commercial & Operations to develop marketing initiatives and business development strategies for Café Bar and Events
Person Specification
Essential
· Excellent financial and commercial acumen in terms of driving new business through existing and new revenue streams
· Experience of managing budgets, and confidence analysing data to produce reports
· Experience of negotiating with suppliers & external organisations
· Leadership skills, and experience managing and motivating a team, developing staff skills and managing performance
· A successful track record of food and beverage management
· Experience in function and conference management, e.g. meetings, corporate dinners, conferences, weddings, drinks receptions
· Excellent customer service skills, with a creative flair and a willingness to go the extra mile to deliver customer service
· Ability to set objectives and focus on results
· Proactive problem solver and impeccable attention to detail
· Excellent communication, administrative and organisational skills, including good time management
· IT skills, including Word and Excel, and experience working with EPOS systems
· Sound knowledge of Hygiene, Health & Safety standards and legislation
· Flexibility in relation to duties and working hours, which will include evenings and weekends
Desirable
· Experience of working in Catering/Events in the cultural sector, e.g. theatre, visitor attraction, leisure, stadium, heritage site or museum
· Hold a formal Catering or Hospitality Management qualification
· CIEH Certificate of Food Hygiene (training available)
· Personal Licence Holder (training available)
· Health & Safety certification (training available)
· First Aid certification (training available)
Organisation
