Summary
More Details
Main Duties
To lead the team in ensuring an efficient and welcoming service to all customers – ensuring that the service is prompt, friendly, consistent and attentive to all customer’s needs.
To ensure that all public areas are both well presented and safe for public use. To offer a friendly, inviting and comfortable atmosphere to all audiences and visitors.
To be proactive in allocating resources, be flexible in meeting changing requirements ensuring the needs of the business are met in every area; and be mindful of budgets.
To have a detailed understanding of evacuation and health & safety procedures and to implement these as required.
To deliver excellence in all aspects of the caf and bar operation, with consideration to presentation, profit margins and consistency.
To host and facilitate a team briefing to ensure all Welcome Staff are prepared for the day ahead and provided with the relevant show information.
To ensure all areas are always stocked and making sure displays are attractive and clearly priced.
To issue floats, manage cash handling and cashing up following YTR’s financial procedures.
To complete reports for each event, record customer feedback and collect monitoring information.
To serve customers on the Bars and Caf when necessary and always support Welcome Team staff.
To ensure excellent communication between all members of the Welcome Team and across departments.
To undertake other duties, as required, to support the Front of House Manager and Operations Director with all admin and operational procedures, ensuring they are completed on time and to a high standard.
To work with Front of House Manager and Operations Director to ensure targets are achieved.
Person Specification
Essential
Experience in a customer facing hospitality role
Excellent customer service skills, a drive for genuine customer engagement and impeccable attention to detail
Personable, friendly and empathetic to all, with the ability to adapt to different social situations and people
A team player who enjoys helping others
An organised and reliable person with good time management skills
A problem solver, with creative flair and a willingness to go the extra mile
The ability to work flexible hours
Bar/ cellar experience
Caf / Barista experience
Good administrative skills and knowledge of IT
Smartly dressed and take overall pride in appearance
An interest in theatre
Desirable
First Aid at Work training certificate holder
Food Hygiene Level 3
Knowledge of dealing with conflict resolution
Training in public space Health & Safety
Organisation
