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We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role:
Shakespeare’s Globe is seeking an Assistant Visitor Operations Manager to help deliver exceptional, inclusive experiences across our iconic site — from performances and tours to events and workshops. This is a unique opportunity to combine hands-on operational management with people-focused leadership, ensuring our teams and spaces reflect the Globe’s values of care, collaboration, and excellence.
The skills:
- Experience in visitor or audience operations within a fast-paced, public-facing environment.
- Proven leadership skills and confidence managing frontline teams, including direct performance oversight.
- Experience acting as a Duty Manager or operational lead, with strong awareness of Health & Safety responsibilities.
- Calm, organised, and solutions-focused under pressure.
- Excellent communication and collaboration skills.
- Demonstratable understanding of inclusive service and access needs.
- Proficiency in Microsoft Office and comfort with operational systems.
The team:
The Visitor and Audience Operations Department is at the heart of Shakespeare’s Globe, responsible for delivering exceptional experiences to all visitors. Encompassing tours, performances, events, and retail support, the team ensures every aspect of the visitor journey is welcoming, inclusive, and smoothly run. With a strong focus on operational excellence, customer service, and collaboration, the department also oversees a large team of staff and volunteers, playing a crucial role in the day-to-day running of the site and upholding the Globe’s commitment to accessibility, education, and world-class theatre.
Benefits:
- Discount in the Globe shop and onsite restaurants/cafes
- Staff discounts via My Globe perks and better Bankside Buzzcard
- Free entry to selected shows, events and activities
- Access to our free employee assistance programme and 24/7 virtual GP service
- Enhanced maternity, paternity, adoption, and shared parental leave and pay
- Life assurance scheme
- Rental deposit scheme
- Season ticket loans
- Eye test voucher scheme
- Flu vaccination scheme
- Cycle to work scheme
- Enhanced employer pension contributions after 12 months service.
To apply:
For more information, please download the job description from our main jobs page. To apply, please complete the online application form by Monday 2 June 2025, 10.00am
We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. If you have any queries on the application process or online form, please email recruitment@shakespearesglobe.com.
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