Summary
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Bradford Council owns and runs 4 venues under the Bradford Theatres umbrella: the Alhambra Theatre, the Studio, St George’s Hall (all city centre) and King’s Hall & Winter Gardens in Ilkley. This is an exciting time at Bradford Theatres working with large scale visiting production companies such as Cameron Mackintosh Ltd, Disney Theatrical, Matthew Bourne’s New Adventures, National Theatre, Royal Shakespeare Company – during Bradford’s status as UK City of Culture 2025 and beyond. There is also a wide range of medium and small scale shows which visit the venues, including the best of British music, top stand-up comedians and one of the UK’s longest running classical music seasons.
Bradford Theatres are looking to recruit a temporary Box Office Manager for a fixed term (maximum 12 months) as maternity cover.
We seek the right individual to take responsibility for the provision of Box Office management services and to lead the efficient and effective operation of the Box Office sales team, ensuring Bradford Theatres maintains its position as a leading arts/entertainment organisation in the north. The postholder will inspire, lead, manage, develop the team, and maximise the effective use and potential of the Ticketing and Customer Relationship Management System (Spektrix). They will lead on delivering efficiencies across all sales channels (online, telephone call centre, face-to-face counter, and agency); as well as managing / upholding excellent customer service to maximise revenue and enhance the reputation of Bradford Theatres.
The Box Office Manager will be expected to show a high degree of initiative, making decisions within broad guidelines, demonstrating resilience under pressure and be able to adapt working practices in line with changing service needs.
Applicants must demonstrate extensive experience of a management / leadership role and have a proven track record of working in the arts/leisure sector, preferably a theatre. The post holder must have an appropriate qualification relevant to the sales / customer service industry, or equivalent such as Business Administration; Institute of Sales and Marketing Management; Institute of Customer Service. They must be flexible in working arrangements to meet important deadlines and be able to work unsociable hours including evenings, weekends and public holidays as required by the shift system operating in the Box Office department and sites / venues outside the city centre.
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