Cafe & Bar Supervisor: Soho Theatre Walthamstow

We are looking for an experienced Café and Bar Supervisor to oversee the day-to-day operations of Soho Theatre Walthamstow’s three bars and a café and to help Bar Management, including supporting the running of shifts, promoting financial targets and complying with licensing conditions.

You will be responsible for ensuring smooth service, managing stock, leading a team of bar staff and maintaining high standards of customer service.

We’re looking for people who are great communicators, who are confident in multi-tasking and prioritising, great at leading a team and enjoy working under pressure.

Key Responsibilities

• Oversee the running of the café, and when needed the three bars, ensuring efficient and high-quality service.
• Maintain a visible profile during service, being proactive, polite and helpful.
• Ensure all areas are clean, well-stocked and compliant with health and safety regulations.
• Monitor café sales, identifying opportunities to increase revenue.
• Promote and establish a regular customer base.
• Ensure that the customer experience is always positive, with high standards of customer service.
• Maintain high standards of personal appearance.
• Promote and establish a regular customer base.
• Ensure food Hygiene & Safety are maintained to meet all regulations and service standards during café service

Prior to Service

• Report for duty on time, be prepared for your shift, and adhere to agreed break times.
• Ensure the café has all required opening procedures completed prior to starting shift.
• Ensure all cleaning duties have been completed.
• Ensure the café is presentable, and all tables are laid in accordance with procedure.
• In the absence of a Bar Manager, welcome the staff team to their shift and assign roles.

During Service

• Support the Bar Manager where necessary and oversee all staff.
• Provide attentive and prompt service.
• Take and process orders, serve, take payment and clear tables.
• Ensure that all food prep taking place adheres to food Health & Safety regulations and standards
• Be conversant with the tills, Point One software and card payment devices.
• Serve customers following a clear order of priority – acknowledge customers to be prioritised and attend to them quickly.
• Respond to any drinks/menu queries with knowledgeable answers.
• Ensure your working environment remains clean and tidy.
• Check stock levels, and ensure all lines are well stocked during shifts.
• React promptly and deal with any issues, complaints, breakages, spillages in the correct manner and record these in compliance with health and safety procedures.
• Provide consistent positive attitude when dealing with other staff members.
• Be available to help the team with any issues that need to be escalated.
• Communicate with SIA security if back up is required, or with the management team on site in lieu of security being present.

Ticketing (when working as daytime Supervisor)

• Act as a point of contact for visitors to the building, taking on the role of reception for artists and guests.
• Confidently use the radio as a means of contact with the theatre, liaising with the Duty Manager to assist with arrivals to the building.
• Maintain an awareness of daily building activity and the associated arrivals, departures and deliveries.
• Always be a welcoming, knowledgeable and confident presence in the Bar.

After Service

• Ensure the café is re-stocked for the next shift.
• Ensure any rubbish is removed and everything is left clean and tidy.
• Report any outstanding issues to the Deputy and Bar General Managers.
• Sign out on rota to record working hours.
• Record any issues in a daily communications email.
• Sign off working hours of security personnel after an evening shift.
• Ensure the closing check list is sent to the Deputy and Bar General Managers.

Submitting an application:

We prefer applications to be sent by email. Please send your completed application form to jobs@sohotheatre.com with CBSSTW2025 in the subject line, as well as a completing an equal opportunities form, which can be found by clicking here.

When completing your application form, please read the job description and person specification carefully.

If you would like to submit your application in another format, or you have any queries about this role, please contact HR at jobs@sohotheatre.com to discuss alternatives.

06/06/2025