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As Deputy Customer Experience Manager at Milton Keynes Theatre you’ll help us to deliver excellent standards of service as we welcome customers to our fantastic venue. If you’re looking for a role in a dynamic and exciting hospitality environment then this could be the perfect opportunity for you.
In partnership with the second Deputy, you’ll be assisting the Customer Experience Manager in managing the day-to-day operation of the Front of House department, including our in-house Pizzeria. With the aim of delivering an unrivalled customer experience, focussing on premium service, maximising sales and controlling costs, you will ensure that the customer journey and first-class service standards are at the core of the department’s operation.
Key responsibilities will include; Duty Managing performances and Pizzeria services; assisting with department administration, staff rosters and training, and stock control; supporting in maintaining excellent Health & Safety/Risk Management procedures, Food Hygiene Standards and Licensing within the department.
The ideal candidate will be self-motivated with a great work ethic and attention to detail. They will lead by example and have strong communication, problem-solving and conflict management skills. Experience of leading a customer facing team within a busy hospitality environment is desirable.
This is a permanent full time role working in shift patterns. Candidates must be 18 years or over, and must be available to work late evenings, weekends and Bank Holidays.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
Milton Keynes Theatre opened on the 4th of October 1999 after 25 years of planning and campaigning by local people. Since then, we have been lucky to be able to host a variety of first class touring and West End productions welcoming thousands of people through our doors every year. We are a busy, diverse, and vibrant venue with no two days the same. We are a close knit and supportive community of people passionate about theatre. Together we care about enhancing the cultural diversity of Milton Keynes through our theatre programming and Creative Learning initiatives.
People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
Interested? Please click on the link to view our full Job Description!
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
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