You’ll provide a welcoming experience for all
visitors while maintaining the historic Grade
II* listed building. Key duties include leading a
team of theatre assistants, managing volunteers,
overseeing bar operations, and ensuring
compliance with safety and licensing regulations.
You will also drive revenue through bar sales,
identify new income streams, and help develop
hospitality packages.
Collaborating with the Creative Learning
team, you’ll support community engagement
and educational events, creating an inclusive
environment for workshops and outreach
programmes. As the FOH Duty Manager, you’ll
manage audience flow, ensure accessibility, and
resolve operational issues during performances.
You’ll be responsible for cashing up, preparing
reports, and ensuring compliance with health
and safety regulations.
This role requires strong leadership, excellent
organisational skills, and the ability to anticipate
challenges. You must maintain a visible presence
during performances, delivering exceptional
customer service and resolving complaints and
handling emergencies effectively. Your ability to
manage both paid staff and volunteers in a fastpaced
environment, while consistently exceeding
customer expectations, will be crucial to your
success in this role.
