Revenue and Customer Experience Lead

While building on proven approaches, the theatre is committed to driving innovation to enhance the customer experience and meet the needs of a digital-first audience. To stay ahead of this shift, the theatre is investing in its digital future, enhancing every aspect of the customer journey to ensure it is seamless, personalised, and memorable.

You will play a key role in the continuous
development of a website that reflects Blackpool
Grand Theatre’s values, creating a digital
experience as personal and welcoming as booking
in person.
Designed to be intuitive and inclusive, the
platform will offer easy access to resources and
tailored content, ensuring the theatre remains a
vibrant hub for all generations and communities.
This dynamic role offers the chance to
collaborate with a multi-functional team to
deliver innovative, multi-channel marketing
campaigns. You will oversee every interaction,
ensuring it aligns with the theatre’s commitment
to excellence – whether it’s online, in person, via
post, or during follow-up communications.
Your entrepreneurial spirit and commercial
acumen will be vital in aligning with Blackpool
Grand Theatre’s brand values. You’ll drive
forward strategies that enhance revenue, deepen
audience loyalty, and elevate the theatre-going
experience to new heights.
If you’re passionate about creating exceptional
customer experiences, driving revenue and
using data and technology to craft unforgettable
moments, we invite you to join us on this exciting
journey!

13/02/2025