Ticket Booth Sales Advisor/Cover Supervisor

We are looking for 2 candidates, one full time (5 days/35 hours per week), and one part-time (3 days/21 hours a week). There is potential for some flexibility here to be discussed at interview. Candidates must be prepared to work between Monday – Sunday.

As Sales Advisor

• Sell tickets, and other related products over the counter with a focus on high levels of customer service
• Provide a professional and knowledgeable ticket sales service to the public
• Undertake the queue management/information function when required by business levels and at the request of management
• Administer all payments accurately to maximise sales and minimise loss. To identify and recommend improvements to the sales process to management
• Assist in all opening and closing procedures
• Be responsible and accountable for accurate financial reconciliation and records
• Keep abreast of all developments in the West End, including new productions, cast changes, recommended ages, closures etc.
• Undertake and assist with promotions and marketing initiatives as they arise

As Cover Supervisor

• Provide informational and system support to Sales Advisors
• Display proficiency in ticketing software processes including sales, refunds, reporting etc.
• Manage face-to-face customer complaints, supporting Sales Advisors in the process
• Liaise with box offices re allocations, mark backs and reporting
• Liaise with our ticketing provider (See Tickets) to ensure accurate set up of information and report any ticketing system errors
• Accurate and timely updating of signage as required
• Facilitate and promote Show of the Week and other offers through social media.
• Be responsible and accountable for accurate financial management and records
• Undertake financial spot audits as required
• Manage all opening and closing procedures, including responsibility of building security
• Ensure that any operational equipment issues are reported to the Operation Team at the first available opportunity.

General

• Maintain a clean, safe and secure working environment
• Attend press nights where appropriate and take advantage of trade tickets when offered
• Undertake any other duties as reasonably required
• This role will include working weekends and bank holidays as the rota dictates

09/06/2025