At the Royal Ballet and Opera, we are passionate about delivering world class customer service. We give our audiences and visitors the best possible experience with every visit.
We are now seeking to recruit a Tours Administrator based within the Visitor Experience team on a permanent basis. You will be required to provide proactive administrative support to the Tours team with an emphasis on responding to visitor enquiries and processing tours bookings.
This role will suit a candidate with strong verbal and written communication skills, who can demonstrate a high level of initiative and learn quickly. You will also be able to demonstrate:
- Experience of office administration within a busy environment.
- Excellent customer service skills, with the ability to work proactively in a warm, friendly, and enthusiastic manner with a wide range of people, both within and outside the organisation.
- Very strong Microsoft Office skills (Word, Excel, Outlook, SharePoint, PowerPoint).
- A high level of accuracy and attention to detail, especially regarding data and spreadsheets, and the ability to work calmly and accurately under pressure.
- Strong organisational and time management skills, with the ability to prioritise and meet deadlines.
- An understanding of the needs, priorities and working practices of a Tours department, Theatre or Front of House operation (an advantage)
